Role of error-recovery process in projects

Journal of Management in Engineering

Volumn 20, Issue 2, 2004, Pages 70-79

  Love, Peter E D ^a   Josephson, Per Erik ^b  

^a EDITH COWAN UNIVERSITY   (Australia)

^b CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Construction industry; Errors; Project management; Sweden

Indexed keywords

CONSTRUCTION INDUSTRY; DATA REDUCTION; ERROR ANALYSIS; LEARNING SYSTEMS; MANAGERS; PROBLEM SOLVING; SOCIETIES AND INSTITUTIONS; STRUCTURAL DESIGN; TOTAL QUALITY MANAGEMENT;

ERROR-RECOVERY; FAILURE MODE EFFECT ANALYSIS (FMEA); ORGANIZATIONAL LEARNING; SWEDEN;

PROJECT MANAGEMENT;

EID: 14744282966     PISSN: 0742597X     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)0742-597X(2004)20:2(70)     Document Type: Review

References (48)

1. Argyris, C., and Schön, D. (1978). Organisational learning: A theory of action perspective, Addison-Wesley, Reading, Mass.
2. Barber, P., Graves, A., Hall, M., Sheath, D., and Tomkins, C. (2000). "Quality failure costs in civil engineering projects." Int. J. Quality Reliability Manage., 17(4/5), 479-492.
3. Bea, R. G. (1994). "The role of human error in design construction and reliability of marine structures." (1998). Human error in the management of building projects, Constr. Manage. Econom., 16, 340.
4. Busby, J. S. (2001). "Error and distributed cognition in design." Des. Stud., 22(3), 223-254.
5. Burati, Jr., J. L., Farrington, J. J., and Ledbetter, W. B. (1992). "Causes of quality deviations in design and construction." J. Constr. Eng. Manage., 118(1), 34-49.
6. Cooper, K. G. (1993). "The rework cycle: Benchmarks for the project manager." Project Manage. J., 24(1), 17-21.
7. Davis, K., Ledbetter, W. B., and Burati, Jr., J. L. (1989). "Measuring design and construction quality costs." J. Constr. Eng. Manage., 115(3), 385-400.
8. Dodgson, M. (1993). "Organisational learning: A review of some literatures." Organisational Stud., 14(3), 375-394.
9. Georgiou, J. (2000). "A comparison of defects in houses constructed by owners and registered builders in Victoria 1988-1996." MS thesis, School of Architecture and Building, Deakin Univ., Australia.
10. Gluch, P., and Josephson, P.-E. (1999). "Evaluation of methods for studying environmental errors in building and civil engineering projects." Proc., Nordic Seminar on Construction Economics and Organization, Chalmers University, Gothenburg, Sweden, 137-144.
11. Hagan, E., and Mays, G. (1981). "Human factors engineering in the US nuclear arena." Nucl. Safety, 22, 337-346.
12. Hall, M., and Tomkins, C. (2001). "A cost of quality analysis of a building project: Towards a complete methodology for design and build." Constr. Manage. Econom., 19, 727-740.
13. Hurst, N. W., Bellamy, L. J., Geyer, T. A. W., and Astley, J. A. (1991). "A classification scheme for pipework failures to include human and socio-technical errors and their contribution to pipework failure frequencies." J. Haz. Mat., 26, 159-186.
14. Josephson, P.-E. (1994). "Causes of defects in building: A study of causes and consequences of defects and impediments of learning in building projects." PhD thesis Dept. of Building Economics and Construction Management, Chalmers University, Götenborg, Sweden, (in Swedish).
15. Josephson, P.-E. (2002). "Project leadership influence on human error cost." Proc., Int. Symp. of the Working Commission CIB W92, Procurement Systems and Technology Transfer, Trinidad & Tobago, 485-495.
16. Josephson, P.-E., and Hammarlund, Y. (1999). "The causes and costs of defects in construction. A study of seven building projects." Autom. Constr., 8(6), 681-642.
17. Josephson, P.-E., and Larsson, B. (2001). "How to detect human errors earlier in building projects." Proc. 2nd Nordic Conference on Construction Economics and Organization, Göteborg, Sweden, 211-218.
18. Kaminetzky, D. (1991). Design and construction failures - Lessons from forensic investigations, McGraw-Hill, New York.
19. Knocke, J. (1992). Post construction liability and insurance, E & F Spon, London.
20. Kululanga, G. K., Edum-Fotwe, F., and McCaffer, R. (2001). "Measuring construction contractors' organisational learning." Building Res. Inf., 29(1), 21-29.
21. Lockley, E. (1998). "Forensic engineering investigation into construction failures and their documentation." PhD dissertation, Polytechnic Univ., Brooklyn, NY.
22. Love, P. E. D. (2001). "Determinants of rework in Australian construction projects." PhD thesis, Department of Management, Faculty of Business and Economics, Monash Univ., Melbourne, Australia.
23. Love, P. E. D. (2002a). "Influence of project type and procurement method on rework costs in building construction projects." J. Constr. Eng. Manage., 128(1), 18-29.
24. Love, P. E. D. (2002b). "Auditing the indirect consequences of rework in construction: A case based approach." Managerial Auditing J., 17(3), 138-146.
25. Love, P. E. D., Li, H., and Mandal, P. (1999a). "Rework: A symptom of a dysfunctional supply-chain." Eur. J. Purchasing Supply Manage., 5(1), 1-11.
26. Love, P. E. D., Li, H., Irani, Z., and Faniran, O. (2000b). "Total quality management and the learning organization - A dialogue for change in construction." Constr. Manage. Econom., 18(3), 321-332.
27. Love, P. E. D., Mandal, P., Smith, J., and Li, H. (2000a). "Modelling the dynamics of design error induced rework in construction." Constr. Manage. Economics, 18(5), 575-586.
28. Love, P. E. D., Shen, L. Y., Li, H., Holt, G. D., and Irani, Z. (2002). "Using system dynamics to understand change and rework within construction project management systems." Int. J. Proj. Manage., 20(6), 425-436.
29. Love, P. E. D., Smith, J., and Li, H. (1999b). "The propagation of rework benchmark metrics for construction." Int. J. Quality Reliability Manage., 16(7), 638-658.
30. Love, P. E. D., and Sohal, A. S. (2002). "Influence of organizational learning practices on rework costs in projects." Proc., 8th Int. Conf. on ISO 9000 & TQM (Change Management), Center for Management Quality Research (CMQR) at RMIT Univ., RMIT Storey Hall, Melbourne, Australia.
31. March, J. G., and Simon, H. A. (1993). Organizations, 2nd Ed., Blackwell Science, Oxford, U.K.
32. Matousek, M. (1985). "A system for a detailed analysis of structural failures." Proc., 3rd Int. Conf. on Structural Safety and Reliability, ASCE, New York.
33. McMaster, G. (2000). "Can we learn from project histories?" PM Network, 66-67.
34. Melchers, R. E. (1989). "Human error in structural design tasks." J. Struct. Eng., 115(7), 1795-1807.
35. Miller, W. L., and Crabtree, B. F. (1992). "Primary research care: A multi-method Typology and Qualitative Road Map." Doing qualitative research, B. F. Crabtree and W. L. Miller, eds., Sage, Thousand Oaks, Calif.
36. Porteous, W. A. (1992). "Identification, evaluation and classification of building failures." PhD thesis, Department of Architecture, Victoria Univ. of Wellington, Wellington, New Zealand.
37. Reason, J. (1990). Human error, Cambridge University Press, Cambridge, U.K.
38. Robson, C. (1993). Real world research; A resource for social scientists and practitioner-researchers, Blackwell, Oxford, U.K.
39. Sasou, K., and Reason, J. (1999). "Team errors: Definitions and taxonomy." Reliability Eng. Sys. Safety, 65, 1-9.
40. Sekaran, U. (1992). Research methods for business, Wiley, New York.
41. Senge, P. M. (1990). "The leader's new work: Building learning organizations." Sloan Manage. Rev., 1, 7-23.
42. Sörqvist, L. (1998). "Poor quality costing." PhD thesis, No. 23, Dept. of Materials Processing Production Engineering, The Royal Institute of Technology, Stockholm, Sweden.
43. Stewart, M. G. (1993). "Structural reliability and error control in reinforced concrete design and construction." Struct. Safety, 12, 277-292.
44. Tilley, P. A., and Barton, R. (1997). "Design and documentation deficiency - Causes and effects." Proc., 1st Int. Conf. on Construction Process Re-engineering, Griffith University, Gold Coast, Queensland, Australia, 703-712.
45. Tilley, P. A., and McFallan, S. L. (2000). "Design and documentation quality survey designers' perspectives." Rep. No. BCE DOC 00/113, Commonwealth Scientific and Industrial Research Organisation (CSIRO), Building, Construction and Engineering, Melbourne, Australia.
46. Wantanakorn, D., Mawdesley, M. J., and Askew, W. H. (1999). "Management errors in construction." Eng., Constr., Archit. Manage., 6(2), 112-120.
47. Wilson, P. F., Dell, L. D., and Anderson, G. F. (1993). Root cause analysis: A tool for total quality management, ASQC Quality Press, Milwaukee.
48. Yates, J. K., and Lockley, E. (2002). "Documenting and analyzing construction failures." J. Constr. Eng. Manage., 128(1), 8-17.