A case study of emergent and intentional organizational change: Some implications for customer relationship management success

Proceedings of the Hawaii International Conference on System Sciences

Volumn 37, Issue , 2004, Pages 2685-2694

  Wikström, Carl Erik ^a  

^a TAMPERE UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER ARCHITECTURE; CUSTOMER SATISFACTION; DECISION SUPPORT SYSTEMS; INFORMATION ANALYSIS; INFORMATION TECHNOLOGY; INVESTMENTS; MARKETING; PROJECT MANAGEMENT; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

CUSTOMER RELATIONSHIP MANAGEMENT (CRM); RELATIONSHIP MARKETING (RM); SERVICE PROVIDER; SYSTEM IMPLEMENTATION;

COMPETITIVE INTELLIGENCE;

EID: 12444292805     PISSN: 10603425     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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