Service quality strategy implementation: A model and the case of the Algarve hotel industry

Total Quality Management and Business Excellence

Volumn 16, Issue 1, 2005, Pages 3-14

  Cândido, Carlos J F ^a  

^a UNIVERSITY OF ALGARVE   (Portugal)

Author keywords

Algarve; Business strategy; Hotel industry; Quality gap; Service quality; Strategy implementation; Strategy process; Total quality management; Tourism

Indexed keywords

EID: 12144273112     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336042000255613     Document Type: Article

References (5)

1. Cândido, C. J. F. (2001) Implementation of a service quality strategy-application to the Algarve hotel industry. Unpublished PhD Thesis (Sheffield Hallam University, UK).
2. Cândido, C. J. F. (2003) Contrasting Portuguese and international service quality management in the Algarve hotel industry, The International Journal of Applied Management, 4(1), pp. 37-54.
3. Cândido, C. J. F. & Morris, D. S. (2000) Charting service quality gaps, Total Quality Management, 11(4/5&6), pp. S463-S472.
4. Cândido, C. J. F. & Morris, D. S. (2001) The implications of service quality gaps for strategy implementation, Total Quality Management, 12(7&8), pp. 825-833.
5. INE-Institute Nacional de Estatística (1999) List of the hotel names, categories, addresses and other relevant information. Provided by INE on special request, Lisbon.