Charting service quality gaps

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 463-472

  Cândido, Carlos J F ^a   Morris, D S ^b  

^a UNIVERSITY OF ALGARVE   (Portugal)

^b SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442279114     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050007779     Document Type: Article

References (22)

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