The implications of service quality gaps for strategy implementation

Total Quality Management

Volumn 12, Issue 7, 2001, Pages 825-833

  Cândido, Carlos J F ^a   Morris, D S ^b  

^a UNIVERSITY OF ALGARVE   (Portugal)

^b SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 18044402287     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120120095927     Document Type: Article

References (19)

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