The Formation of Trust and Distrust in Recommendation Agents in Repeated Interactions: A Process-Tracing Analysis

Proceedings of the ACM Conference on Electronic Commerce

Volumn 5, Issue , 2003, Pages 287-293

  Xiao, Sherrie ^a   Benbasat, Izak ^b  

^a Box 647 ^*  (Canada)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Electronic Commerce; Familiarity; Protocol Analysis; Recommendation Agent; Repeated Interactions; Trust

Indexed keywords

COGNITIVE SYSTEMS; CUSTOMER SATISFACTION; DECISION MAKING; ELECTRONIC COMMERCE; ELECTRONIC MAIL; INFORMATION TECHNOLOGY; MATHEMATICAL MODELS; NETWORK PROTOCOLS; PERSONAL COMPUTERS; PRODUCT DESIGN;

FAMILIARITY; PROTOCOL ANALYSIS; RECOMMENDATION AGENTS (RA); REPEATED INTERACTIONS; TRUST;

MULTI AGENT SYSTEMS;

EID: 1142280352     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (8)

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8. Xiao, S.Y. and I. Benbasat, "Understanding Customer Trust in Agent-Mediated Electronic Commerce, Web-Mediated Electronic Commerce, and Traditional Commerce," Information Technology and Management (ITM), Forthcoming.