System-initiated digressive proposals in automated human-computer telephone dialogues: The use of contrasting politeness strategies

International Journal of Human Computer Studies

Volumn 62, Issue 1, 2005, Pages 41-71

  Wilkie, J ^a   Jack, M A ^a   Littlewood, P J ^b  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

^b LLOYDS BANKING GROUP   (United Kingdom)

Author keywords

Automated telephone banking; Dialogue design; Dialogue evaluation; Interruption; Natural language interface; Politeness theory; System initiated digression; Usability

Indexed keywords

COMPUTER SOFTWARE; DATA STORAGE EQUIPMENT; INFORMATION ANALYSIS; MARKETING; SPEECH RECOGNITION; USER INTERFACES;

AUTOMATED TELEPHONE BANKING; DIALOGUE DESIGN; DIALOGUE EVALUATION; INTERRUPTION; NATURAL LANGUAGE INTERFACE; POLITENESS THEORY; SYSTEM-INTIATED DIGRESSION;

HUMAN COMPUTER INTERACTION;

EID: 10644270059     PISSN: 10715819     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhcs.2004.08.001     Document Type: Article

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