Natural spoken dialogue systems for telephony applications

Communications of the ACM

Volumn 43, Issue 9, 2000, Pages 29-34

  Boyce, Susan J ^a  

^a AT AND T LABS RESEARCH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0003270560     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/348941.348974     Document Type: Article

References (12)

1. Ballentine, B. and Morgan, D. How to Build a Speech Recognition Application. Enterprise Integration Group, Inc., San Ramon, Calif., 1999.
2. Boyce, S. Spoken natural language dialogue systems: User interface issues for the future. In Human Factors and Voice Interactive Systems, D. Gardner-Bonneau, Ed. Kluwer Academic Publishers, Boston, 1999, 37-61.
3. Boyce, S. Design of computing systems: Social and ergonomic considerations. In Advances in Human Factors/Ergonomics, vol. 21B. M. Smith, G. Salvendy, and R. Koubek, Eds. Elsevier, Amsterdam, 1997, 367-370.
4. Falzon, P. Human-computer interaction: Lessons from human-human communication. In Cognitive Ergonomics: Understanding, Learning, and Designing Human-Computer Interaction, P. Falzon, Ed. Academic Press, London, 1990, 51-66.
5. Franzke, M. and Marx, A. Is speech recognition usable? An exploration of the usability of a speech-based voice mail interface. SIGCHI Bullet. 25 (1993), 49-51.
6. Gorin, A., Parker, B., Sachs, R., and Wilpon, J. "How may I help you?" In Proceedings of Interactive Voice Technology for Telecommunications Applications (IVTTA) (Basking Ridge, N.J., Sept. 30-Oct. 1). IEEE, Piscataway, N.J., 1996, 57-60.
7. Gould, J., Conti, J., and Hovanyecz, T. Composing letters with a simulated listening typewriter. Commun. ACM 26, 4 (Apr. 1983), 295-308.
8. Kennedy, A. and Wilkes, A. Dialogue with machines. Cognit. 30, 1 (1988), 37-72.
9. Riccardi, G. and Gorin, A. Spoken language adaptation and state in a natural spoken dialogue system. IEEE Trans. Speech and Audio 8, 1 (2000), 3-10.
10. Richards, M. and Underwood K. Talking to machines: How are people naturally inclined to speak? In Contempory Ergonomics, E. Megaw, Ed. Taylor & Francis, London, 1984, 62-67.
11. Shneiderman, B. Designing the User Interface, 2nd Ed. Addison-Wesley, Reading, Mass., 1992.
12. Wright, J., Gorin, A., and Abella, A. Spoken language understanding within dialogues using a graphical model of task structure. In Proceedings of the 5th International Conference on Spoken Language Processing (ICSLP'98) (Sydney, Australia, Nov. 30-Dec. 4). Australian Speech Science and Technology Association, Inc. (ASSTA), 1998, 2103-2106.