Effects of face-threatening acts in human-computer dialogues

Proceedings of the Human Factors and Ergonomics Society

Volumn , Issue , 2001, Pages 657-661

  Colón, Jaime X Elías ^a   Pérez Quiñones, Manuel A ^b   Ferreira, Raquel ^b  

^a UNIVERSITY OF PUERTO RICO   (Puerto Rico)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SOFTWARE; CUSTOMER SATISFACTION; DATABASE SYSTEMS; HUMAN COMPUTER INTERACTION; SOCIAL ASPECTS;

FACE THREATENING ACTS (FTA);

ERGONOMICS;

EID: 0442295370     PISSN: 10711813     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1177/154193120104500618     Document Type: Conference Paper

References (8)

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3. Hofstede, G. 1991. "Cultures and Organizations: Software of the mind." McGraw Hill, pp. 279.
4. Levinson, S.C. 1983. Pragmatics. Cambridge University Press, Cambridge UK.
5. McFarlane, Daniel. 1998. "Interruption of People in Human-Computer Interaction." Doctoral Dissertation, The George Washington University.
6. Reeves B & C. Nass. 1996. "The Media Equation". Cambridge University Press, Great Britain.
7. Shneiderman, Ben. 1998. "Designing the User Interface" 3rd Edition, Addison Wesley.
8. Triandis, H.C. 1995. "Individualism and Collectivism." Boulder: Westview Press.