메뉴 건너뛰기




Volumn 39, Issue 6, 2001, Pages 635-641

Adjusting for patient characteristics when analyzing reports from patients about hospital care

Author keywords

Adjustment; Patient satisfaction; Quality of care

Indexed keywords

AGE; ARTICLE; CLASSIFICATION; COMPARATIVE STUDY; EPIDEMIOLOGY; FEMALE; HEALTH CARE QUALITY; HEALTH STATUS; HOSPITAL; HUMAN; INFORMATION PROCESSING; MALE; METHODOLOGY; MIDDLE AGED; PATIENT; PATIENT SATISFACTION; STANDARD; STATISTICAL ANALYSIS; STATISTICS; TELEPHONE; UNITED STATES; VALIDATION STUDY;

EID: 0035374587     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/00005650-200106000-00011     Document Type: Article
Times cited : (158)

References (27)
  • 1
    • 0007686290 scopus 로고    scopus 로고
    • What information do consumers want and need?
    • Edgman-Levitan S, Cleary PD. What information do consumers want and need? Health Aff 1996;15:42-56.
    • (1996) Health Aff , vol.15 , pp. 42-56
    • Edgman-Levitan, S.1    Cleary, P.D.2
  • 2
    • 0030671045 scopus 로고    scopus 로고
    • Health care quality: Incorporating consumer perspectives
    • Cleary PD, Edgman-Levitan S. Health care quality: Incorporating consumer perspectives. JAMA 1997;278:1608-1612.
    • (1997) JAMA , vol.278 , pp. 1608-1612
    • Cleary, P.D.1    Edgman-Levitan, S.2
  • 3
    • 0023940015 scopus 로고
    • Patient satisfaction as an indicator of quality of care
    • Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality of care. Inquiry 1988;25:25-36.
    • (1988) Inquiry , vol.25 , pp. 25-36
    • Cleary, P.D.1    McNeil, B.J.2
  • 4
    • 0002742050 scopus 로고
    • Involving consumers in quality of care assessment
    • Davies AR, Ware JE, Jr. Involving consumers in quality of care assessment. Health Aff 1988;7:33-48.
    • (1988) Health Aff , vol.7 , pp. 33-48
    • Davies, A.R.1    Ware J.E., Jr.2
  • 5
    • 0002504159 scopus 로고
    • The patient's role in health care and quality assessment
    • Goldfield N, Nash DB, eds. Philadelphia, PA: American College of Physicians
    • Kaplan SH, Ware JE, Jr. The patient's role in health care and quality assessment. In: Goldfield N, Nash DB, eds. Providing Quality Care. The Challenge to Clinicians. Philadelphia, PA: American College of Physicians; 1995.
    • (1995) Providing Quality Care. The Challenge to Clinicians
    • Kaplan, S.H.1    Ware J.E., Jr.2
  • 6
    • 0026356496 scopus 로고
    • Patients evaluate their hospital care: A national survey
    • Cleary PD, Edgman-Levitan S, Roberts M. Patients evaluate their hospital care: a national survey. Health Aff 1991;10:254-267.
    • (1991) Health Aff , vol.10 , pp. 254-267
    • Cleary, P.D.1    Edgman-Levitan, S.2    Roberts, M.3
  • 7
    • 0028842168 scopus 로고
    • Relationships of patient satisfaction with experience of system performance and health
    • Zapka JG, Palmer RH, Hargraves JL, et al. Relationships of patient satisfaction with experience of system performance and health. J Ambul Care Manage 1995;18:73-83.
    • (1995) J Ambul Care Manage , vol.18 , pp. 73-83
    • Zapka, J.G.1    Palmer, R.H.2    Hargraves, J.L.3
  • 8
    • 0026810450 scopus 로고
    • The relationship between reported problems and patient summary evaluations of hospital care
    • Cleary PD, Edgman-Levitan S, McMullen W, et al. The relationship between reported problems and patient summary evaluations of hospital care. Qual Rev Bull 1992;18:53-59.
    • (1992) Qual Rev Bull , vol.18 , pp. 53-59
    • Cleary, P.D.1    Edgman-Levitan, S.2    McMullen, W.3
  • 9
    • 0027655509 scopus 로고
    • Using patient reports to improve medical care: A preliminary report from ten hospitals
    • Cleary PD, Edgman-Levitan S, Walker JD, et al. Using patient reports to improve medical care: a preliminary report from ten hospitals. Qual Manage Health Care 1993;2:31-38.
    • (1993) Qual Manage Health Care , vol.2 , pp. 31-38
    • Cleary, P.D.1    Edgman-Levitan, S.2    Walker, J.D.3
  • 10
  • 11
    • 0033581379 scopus 로고    scopus 로고
    • The increasing importance of patient surveys
    • Cleary PD. The increasing importance of patient surveys. Br Med J 1999;319:720-721.
    • (1999) Br Med J , vol.319 , pp. 720-721
    • Cleary, P.D.1
  • 12
    • 4243449593 scopus 로고    scopus 로고
    • Psychometric properties of the CAHPS 1.0 survey measures
    • Hays RD, Shaul JA, Williams VSL, et al. Psychometric properties of the CAHPS 1.0 survey measures. Med Care 1999;37(suppl):MS22-MS31.
    • (1999) Med Care , vol.37 , Issue.SUPPL.
    • Hays, R.D.1    Shaul, J.A.2    Williams, V.S.L.3
  • 13
    • 0032413404 scopus 로고    scopus 로고
    • Effective reports for health care quality data: Lessons from a CAHPS demonstration in Washington state
    • Veroff DR, Gallagher PM, Wilson V, et al. Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington state. Int J for Quality in Health Care; 1998;10:555-560.
    • (1998) Int J for Quality in Health Care , vol.10 , pp. 555-560
    • Veroff, D.R.1    Gallagher, P.M.2    Wilson, V.3
  • 14
    • 0033045199 scopus 로고    scopus 로고
    • Reporting comparative results from hospital patient surveys
    • Rogers G, and Smith DP. Reporting comparative results from hospital patient surveys. Intern J Qual Health Care 1999;11:251-259.
    • (1999) Intern J Qual Health Care , vol.11 , pp. 251-259
    • Rogers, G.1    Smith, D.P.2
  • 15
    • 0000732225 scopus 로고    scopus 로고
    • Balancing accountability and improvement: A case study from Massachusetts
    • 5
    • Smith D, Rogers G, Dreyfus D, et al. Balancing accountability and improvement: a case study from Massachusetts. Jt Comm J Qual Improv 26:5;299-312.
    • Jt Comm J Qual Improv , vol.26 , pp. 299-312
    • Smith, D.1    Rogers, G.2    Dreyfus, D.3
  • 16
    • 0028209358 scopus 로고
    • Differences between men and women undergoing major orthopedic surgery for degenerative arthritis
    • Katz JN, Wright EA, Guadagnoli E, et al. Differences between men and women undergoing major orthopedic surgery for degenerative arthritis. Arthritis Rheum 1994;37:687-694.
    • (1994) Arthritis Rheum , vol.37 , pp. 687-694
    • Katz, J.N.1    Wright, E.A.2    Guadagnoli, E.3
  • 17
    • 0029269338 scopus 로고
    • Features of male versus female patients undergoing surgery for osteoarthritis: Comment on two recent articles
    • Katz JN, Liang MH, Gabriel SE, et al. Features of male versus female patients undergoing surgery for osteoarthritis: comment on two recent articles Arthritis Rheum, 1995;38:448.
    • (1995) Arthritis Rheum , vol.38 , pp. 448
    • Katz, J.N.1    Liang, M.H.2    Gabriel, S.E.3
  • 18
    • 0032133282 scopus 로고    scopus 로고
    • Patient and hospital characteristics associated with patient assessments of hospital obstetrical care
    • Finkelstein BS, Singh J, Silvers JB, et al. Patient and hospital characteristics associated with patient assessments of hospital obstetrical care. Med Care 1998;38(suppl 8):AS68-AS78.
    • (1998) Med Care , vol.38 , Issue.8 SUPPL.
    • Finkelstein, B.S.1    Singh, J.2    Silvers, J.B.3
  • 19
    • 0029969395 scopus 로고    scopus 로고
    • Age and health status in a patient satisfaction survey
    • Cohen G. Age and health status in a patient satisfaction survey. Soc Sci Med 1996;42:1085-1093.
    • (1996) Soc Sci Med , vol.42 , pp. 1085-1093
    • Cohen, G.1
  • 20
    • 0034145443 scopus 로고    scopus 로고
    • Patient satisfaction with hospital care. Effects of demographic and institutional characteristics
    • Young GJ, Meterko M, Desai KR. Patient satisfaction with hospital care. Effects of demographic and institutional characteristics. Med Care 2000;38:325-334.
    • (2000) Med Care , vol.38 , pp. 325-334
    • Young, G.J.1    Meterko, M.2    Desai, K.R.3
  • 21
    • 0029892406 scopus 로고    scopus 로고
    • Health status and satisfaction with health care: Results from the medical outcomes study
    • Marshall GN, Hays RD, Mazel R. Health status and satisfaction with health care: results from the medical outcomes study. J Consult Clin Psychol 1996;64:380-390.
    • (1996) J Consult Clin Psychol , vol.64 , pp. 380-390
    • Marshall, G.N.1    Hays, R.D.2    Mazel, R.3
  • 23
    • 0027354533 scopus 로고
    • A causal model of health status and satisfaction with care
    • Hall JA, Milburn MA, Epstein AM. A causal model of health status and satisfaction with care. Med Care 1993;31:84-94.
    • (1993) Med Care , vol.31 , pp. 84-94
    • Hall, J.A.1    Milburn, M.A.2    Epstein, A.M.3
  • 24
    • 0020467478 scopus 로고
    • Patient characteristics that influence physician behavior
    • Hooper EM, Comstock LM, Goodwin JM, et al. Patient characteristics that influence physician behavior. Med Care 1982;20:630-638.
    • (1982) Med Care , vol.20 , pp. 630-638
    • Hooper, E.M.1    Comstock, L.M.2    Goodwin, J.M.3
  • 26
    • 0025442656 scopus 로고
    • On studying the discourse of medical encounters. A critique of quantitative and qualitative methods and a proposal for reasonable compromise
    • Waitzkin H. On studying the discourse of medical encounters. A critique of quantitative and qualitative methods and a proposal for reasonable compromise. Med Care 1990;6:473-488.
    • (1990) Med Care , vol.6 , pp. 473-488
    • Waitzkin, H.1
  • 27
    • 0020334411 scopus 로고
    • Effects of patient age on duration of medical encounters with physicians
    • Keeler EB, Solomon DH, Beck JC, et al. Effects of patient age on duration of medical encounters with physicians. Med Care 1982;20:1101-1108.
    • (1982) Med Care , vol.20 , pp. 1101-1108
    • Keeler, E.B.1    Solomon, D.H.2    Beck, J.C.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.