Achieving a culture of continuous improvement by adopting the principles of self-assessment and business excellence

International Journal of Health Care Quality Assurance

Volumn 12, Issue 2, 1999, Pages 59-64

  Jackson, Sue ^a  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

Business excellence model; Health care; Kaizen; Quality; Self assessment; Teamwork

Indexed keywords

ARTICLE; COMMERCIAL PHENOMENA; HEALTH CARE QUALITY; MANAGEMENT; MASS COMMUNICATION; NATIONAL HEALTH SERVICE; NONBIOLOGICAL MODEL; ORGANIZATION; ORGANIZATION AND MANAGEMENT; SELF EVALUATION; STANDARD; TOTAL QUALITY MANAGEMENT; TREATMENT OUTCOME; UNITED KINGDOM;

COMMERCE; DIFFUSION OF INNOVATION; GREAT BRITAIN; MANAGEMENT AUDIT; MODELS, ORGANIZATIONAL; ORGANIZATIONAL CULTURE; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PROGRAM EVALUATION; SELF ASSESSMENT (PSYCHOLOGY); STATE MEDICINE; TOTAL QUALITY MANAGEMENT;

EID: 0032602101     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869910261277     Document Type: Article

References (6)

1. Dale, B.G., Boaden, R.J. and Lascelles, D.M. (1994), in Dale, B. (Ed.), Managing Quality, 2nd ed., Prentice-Hall, London.
2. EFQM (European Foundation for Quality Management) (1994), Business Improvement through Self-assessment, No. 3.
3. Evenden, R. and Anderson, G. (1992), Making the Most of People, Addison-Wesley, Wokingham.
4. Handy, C. (1985), Understanding Organizations, Penguin Business Books, Harmondsworth.
5. Peratec (1994), Total Quality Management. The Key to Business Improvement, Second Edition, A Peratec Executive Briefing, Chapman & Hall.
6. Porter, L.J. and Tanner, S.J. (1996), Assessing Business Excellence. A Guide to Self assessment, Butterworth-Heinemann, Oxford.