Customer satisfaction and the marketing-quality interface

Journal of Business and Industrial Marketing

Volumn 18, Issue 2-3, 2003, Pages 204-218

  Bond III, Edward U ^a   Fink, Ross L ^a  

^a BRADLEY UNIVERSITY   (United States)

Author keywords

Customer satisfaction; ISO 9000; Organizational behaviour; Quality

Indexed keywords

EID: 0242266380     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858620310471304     Document Type: Review

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