Corporate Social Responsibilty

Quality Progress

Volumn 36, Issue 10, 2003, Pages 27-32

  Leonard, Denis ^a   McAdam, Rodney ^b  

^a Veridian Homes   (United States)

^b UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ACCIDENT PREVENTION; HEALTH CARE; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS;

CORPORATE SOCIAL RESPONSIBILITY (CSR);

QUALITY CONTROL;

EID: 0142020943     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (26)

1. International Organization for Standardization strategic advisory group on corporate social responsibility, preliminary working definition of organizational social responsibility, ISO/TMB AGCSR N4, 2002.
2. Amy Borrus, Mike McNamee, William Symonds, Nanette Byrnes and Andrew Park, "Reform: Business Gets Religion," Business Week, Feb. 3, 2003, pp. 40-41.
3. National Institute of Standards and Technology news release, remarks by the President related to the Malcolm Baldrige National Quality Award Ceremony, Washington Hilton Hotel, Washington, DC, March 7, 2002.
4. News release, Business for Social Responsibility, www.bsr.org, June 10, 2002.
5. Philip Crosby, Quality Without Tears: The Art of Hassle free Management, McGraw-Hill International, 1986.
6. W. Edwards Deming, Out of the Crisis, MIT Press, 1986.
7. J.M. Juran and Frank M. Gryna, Quality Planning and Analysis, third edition, McGraw-Hill, 1993.
8. Kaoru Ishikawa, What Is Total Quality Control? The Japanese Way, translated by David J. Lu, Prentice Hall, 1985.
9. March Laree Jacques, "The Call of Quality: Doing Right Things Right," Quality Progress, September 1999, pp. 48-54.
10. Larry Reynolds, Beyond Total Quality Management, Sheldon Business Books, 1994.
11. Liz Keim, "Corporate Wrongdoing: A Betrayal of Quality Principles," public statement by ASQ president, ASQ website, www.asq.org, 2002.
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13. Denis Leonard and Rodney McAdam, "The Strategic Dynamics of Total Quality Management: A Grounded Theory Research Study," Quality Management Journal, Vol. 9, Issue 1, 2002, pp. 50-62.
14. John DallaCosta, The Ethical Imperative: Why Moral Leadership Is Good Business, Perseus Books, 1998.
15. Bohdan W. Oppenheim and Zbigniew H. Przasnyski, "Total Quality Requires Serious Training," Quality Progress, October 1999, pp. 63-73.
16. Business for Social Responsibility, www.bsr.org.
17. Lois Lavelle, "The Best and Worst Boards: How the Corporate Scandals Are Sparking a Revolution in Governance," BusinessWeek, Oct. 7, 2002, pp. 104-114.
18. International Organization for Standardization press release, Ref 8000, Sept. 10, 2001.
19. International Standard, SA8000, Social Accountability International, 1997.
20. Baldrige National Quality Program, Criteria for Performance Excellence, National Institute of Standards and Technology, 2003.
21. Rick L. Edgeman, Su Mi Park Dahlgaard, Jens J. Dahlgaard and Franz Scherer, "On Leaders and Leadership," Quality Progress, October 1999, pp. 49-54.
22. W.W. George, "Mission Driven, Values Centered, Executive Excellence," Magazine of Leadership Development, Managerial Effectiveness and Organizational Productivity, Vol. 16, No. 8, 1999, p. 6.
23. Deming, Out of the Crisis, see reference 6.
24. Aaron Bernstein, "Low Skilled Jobs, Do They Have To Move?" BusinessWeek, Feb. 26, 2001, pp. 94-95.
25. Jim Collins, Good to Great: Why Some Companies Make the Leap and Others Don't, Random House Business Books, 2001.
26. David Grayson, "The CSR Brand," Quality World, 2003, pp. 10-12.