Total quality requires serious training transformation of companies demands ever-evolving business methods

Quality Progress

Volumn 32, Issue 10, 1999, Pages 63-73

  Oppenheim, Bohdan W ^a   Przasnyski, Zbigniew H ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COST EFFECTIVENESS; INDUSTRIAL ECONOMICS; JUST IN TIME PRODUCTION; PROCESS ENGINEERING; PRODUCT DEVELOPMENT; QUALITY ASSURANCE; VALUE ENGINEERING;

CONTINUOUS IMPROVEMENT PROCESS; CUSTOMER SATISFACTION;

TOTAL QUALITY MANAGEMENT;

EID: 0033316819     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (14)

1. J.H. Dyer, "How Chrysler Created an American Kairetsu," Harvard Business Revieiv, July-August 1996.
2. S. George and A. Weimerskirch, Total Qualify Management, Strategies and Tecliniqites Proven at Today's Most Successful Companies, The Portable MBA Series (New York, NY: John Wiley and Sons, 1994).
3. K.B. Hendricks and V.R. Singhal, "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards," Management Science, Vol. 23, No. 9,1997, pp. 1,258-1,275.
4. G. Bounds, L. Yorks, M. Adams, G. Ranney, Total Quality Management, Toieard the Emerging Paradigm (New York, NY: McGraw-Hill, 1994).
5. George and Weimerkirch, Total Quality Management, Strategies and Techniques Proven at Today's Most Successful Companies.
6. A. Rao, L.R Carr, I. Dambolena, R.J. Kopp, J. Martin, F. Rafii and P.P. Schlesinger, Total Quality Management: A Cross-Functional Perspective (New York, NY: John Wiley and Sons, 1996).
7. J.P. Womack, D.T. Jones and D. Roos, Tlie Machine that Changed the World, The Story of Lean Production (Cambridge, MA: The Massachusetts Institute of Technology International Motor Vehicle Program, 1990).
8. Dyer, "How Chrysler Created an American Kairetsu."
9. N. Gibbs, "EQ Factor," TIME, Oct. 2,1995.
10. S. Covey, The Seven Habits of Highly Effective People (Salt Lake City, UT: Covey Leadership Center, 1993).
11. W. Edwards Deming, Out of the Crisis (Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986). 12. Ibid. 13; Ibid.
12. Hendricks and Singhal, "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards."
13. C. Raiborn and D. Payne, 'TQM: Just What the Ethicist Ordered," Journal of Business Ethics, Vol. 15, No. 9,1996, pp. 963-972.
14. E.E. Cole, 'The Japanese Lesson in Quality," Technology Revieiv, Vol. 83, No. 7,1981, pp. 28-41.