Obstacles to implementing total quality management in the UK construction industry

Construction Management and Economics

Volumn 16, Issue 2, 1998, Pages 177-192

  Shammas Toma, Mazin ^a   Seymour, David ^a   Clark, Leslie ^a  

^a UNIVERSITY OF BIRMINGHAM   (United Kingdom)

Author keywords

CAD; Concurrent engineering; Continuous improvement; Contractual controls; D B; Lean construction; Markets hierarchies; Process re engineering; Subcontracting; TQM

Indexed keywords

COMMERCE; COMPUTER AIDED DESIGN; CONCURRENCY CONTROL; CONCURRENT ENGINEERING; CONSTRUCTION INDUSTRY;

CONSTRUCTION PROCESS; CONSTRUCTION PROJECTS; CONTINUOUS IMPROVEMENTS; LEAN CONSTRUCTION; PROCESS REENGINEERING; SUBCONTRACTING; THEORETICAL FRAMEWORK; UK CONSTRUCTION INDUSTRY;

TOTAL QUALITY MANAGEMENT;

EID: 0001578529     PISSN: 01446193     EISSN: None     Source Type: Journal    
DOI: 10.1080/014461998372475     Document Type: Article

References (44)

1. Andersen, R.J., Hughes, J.A. and Sharrock, W.W. (1989) Working for Profit: The Social Organisation of Calculation in an Entrepreneurial Firm. Avebury, Aldershot.
2. Argyris, C., Putnam, R., and Smith, D.M. (1985) Action Science. Jossey-Bass, San Francisco, CA.
3. Ballard, G. (1994) On the Definition of Lean Construction. Unpublished Memo to Members of International Group on Lean Construction.
4. Barrett, P. (1991) QA: A Step in the Right Direction? European Symposium on Management, Quality and Economics in Housing and Other Building Sectors. Lisbon, 30 Sept-4 Oct.
5. Bessant, J. (1991) Managing Advanced Manufacturing Technology. NCC/Blackwell, Oxford.
6. Blumer, H. (1969) Symbolic Interactionism. Prentice-Hall, Englewoods Cliffs, NJ.
7. Breakwell, N. (1985) Applying quality assurance to civil construction work on the Sellafield site. Quality Assurance, 11(3), 55-61.
8. Bubshait, A.A. and Al-Musaid, A.A. (1992) Owner involvement in construction projects in Saudi Arabia. ASCE Journal of Management in Engineering, 8(2), 176-85.
9. Burati, J.L., Matthews, M.F. and Kalidindi, S.N. (1991) Quality management in construction industry. ASCE Journal of Construction Engineering and Management, 118(1), 112-28.
10. Butler, R. and Carney, M.G. (1983) Managing markets: implications for the make-buy decision. Journal of Management Studies, 20(2), 213-31.
11. Chandler, A.D. (1962) Strategy and Structure: Chapters in the History of the American Industrial Enterprise. M.I.T. Press, Cambridge, Mass.
12. Checkland, P. and Scholes, J. (1990) Soft Systems Methodology in Action. Wiley, Chichester.
13. CIOB (1995) Time for Real Improvement: Learning from Best Practice in Japanese Construction R and D (Report of DTI Overseas Science and Technology Expert Mission to Japan, December 1994), CIOB, Ascot, Berks.
14. Clegg, S. (1992) Contracts cause conflicts. In Construction Conflict Management and Resolution, eds Fenn, P. and Gameson, R., E & FN Spon, London.
15. Coas, R.M. (1937) The nature of the firm. Economica, n.s. 4, 386-405.
16. Crichton, C. (1966) Interdependence and Uncertainty; a Study of the Building Industry. Tavistock, London.
17. Durkheim, E. (1933) The Division of Labour in Society. Free Press, New York.
18. Eccles, R. (1981) The quasifirm in construction. Journal of Economic Behavior and Organization, 2, 335-57.
19. Federle, M.O. and Chase, G.W. (1993) Applying total quality management to design and construction. Journal of Management in Engineering, 9(4), 357-64.
20. Fisher, R. and Ury, W. (1990) Getting to Yes. Hutchinson Business, London.
21. Fraczek, J. (1979) ACI survey of concrete structure errors. Concrete International, December, 368-76.
22. Garfinkel, H. (1984) Studies in Ethnomethodology. Polity Press, Cambridge.
23. Hammarlund, Y. And Josephon, P.E. (1991) Sources of quality failures in buildings, European Symposium on Management, Quality and Economics in Housing and Other Building Sectors, Lisbon, 671-80.
24. Hauser, R. (1979) Lessons from European failures. Concrete International, December, 21-5.
25. Hester, W.T. (1979) Alternative construction quality assurance programs. Proceedings of the American Society of Civil Engineers. Journal of the Construction Division. Vol. 105. CO.3. September, 187-99.
26. Higgin, G.W. and Jessop, W.N. (1965) Communications in the Building Industry. Tavistock, London.
27. Hofstede, G. (1991) Cultures and Organizations. McGraw-Hill, London.
28. Issak, M. (1982) Contractor quality control: an evaluation. Proceedings of the American Society of Civil Engineers. Journal of the Construction Division. Vol. 108, CO4. March, 481-4.
29. Kline, D.H. and Coleman, G.B. (1992) Four propositions for quality management of design organizations. ASCE Journal of Management in Engineering, 8(1), 15-26.
30. Koskela, L. (1992) Application of the New Production Theory to Construction. Technical Report No. 72, Centre for Integrated Facilities Engineering, Stanford University.
31. Langford, D.A., Kennedy, P. and Sommerville, J. (1992) Contingency management of conflict: analysis of contract interfaces. In Construction Conflict Management and Resolution, eds Fenn, P. and Gameson, R., E & FN Spon, London.
32. Lombard, M.A. (1975) A contractor's need for quality and economy assurance. ACI Journal, Title No. 72-22. June, 286-8.
33. Morgan, G. (1986) Images of Organisation. Sage, Beverly Hills, CA.
34. Oakland, J.S. (1993) Total Quality Management. Second Edition, Butterworth-Heinemann, London.
35. O'Brien, W., Fischer, M. and Jucker, J. (1995) An economic view of project coordination. Construction Management and Economics 13(5), 393-400.
36. Popper, K. (1959) The Logic of Scientific Discovery. Routledge and Kegan Paul, London.
37. Powell, W.W. (1991) Neither market nor hierarchy: network forms of organization. In Thompson, G. et al. (eds) Markets Hierarchies and Networks, Sage, London.
38. Rooke, J.A. and Seymour, D.E. (1995) The NEC and the culture of the industry: some early findings regarding possible sources of change. Engineering, Construction and Architectural Management, 2(4), 287-307.
39. Seymour, D.E., Shammas-Toma, M. and Clark, L.A. (1997) Communicating design requirements to site: the case of concrete cover. Engineering, Construction and Architectural Management.
40. Shammas-Toma, M., Seymour, D.E. and Clark, L.A. (1996) The effectiveness of formal management systems in achieving quality in reinforced concrete. Construction Management and Economics, 14(4), 353-64.
41. Tyler, A.H. and Frost, D.T. (1991) Implementing a construction industry quality assurance system. International Journal of Quality and Reliability Management, 10(4), 10-8.
42. Willenbrock, J.H. and Shepard, S. (1980) Construction QA/QC systems: comparative analysis. Proceedings of the American Society of Civil Engineers. Journal of the Construction Division, Vol. 106, September, 371-87.
43. Williamson, O. (1981) The economics of organization: the transaction costs approach. American Journal of Sociology, No. 87, 548-77.
44. Winch, G. (1987) The construction firm and the construction process: the allocation of resources to the construction project. In Lansley, P. and Harlow, P. (eds) Managing Construction Worldwide, Vol. 2 Productivity and Human Factors, E & FN Spon, London.