Development of a case management quality questionnaire

Care Management Journals

Volumn 4, Issue 1, 2003, Pages 8-17

  Hadjistavropoulos, Heather D ^a,b   Sagan, Mark ^b   Bierlein, Cecily ^a   Lawson, Karen ^c  

^a UNIVERSITY OF REGINA   (Canada)

^b Research and Performance Support   (Canada)

^c UNIVERSITY OF SASKATCHEWAN   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

AGED; COMMUNITY CARE; DATA ANALYSIS; DEMOGRAPHY; ELDERLY CARE; FAMILY; FEMALE; HEALTH CARE QUALITY; HEALTH STATUS; HEALTH SURVEY; HOME CARE; HUMAN; LONG TERM CARE; MALE; MEDICAL LITERATURE; PATIENT SATISFACTION; PRINCIPAL COMPONENT ANALYSIS; QUESTIONNAIRE; RELIABILITY; RETROSPECTIVE STUDY; REVIEW; SCORING SYSTEM; VALIDATION PROCESS;

AGED; ANALYSIS OF VARIANCE; CASE MANAGEMENT; CHI-SQUARE DISTRIBUTION; FACTOR ANALYSIS, STATISTICAL; FEMALE; FOCUS GROUPS; HUMANS; MALE; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS;

EID: 0141854170     PISSN: 15210987     EISSN: None     Source Type: Journal    
DOI: 10.1891/cmaj.4.1.8.57475     Document Type: Review

References (22)

1. Bauld, L., Chesterman, J., & Judge, K. (2000). Measuring satisfaction with social care amongst older service users: Issues from the literature. Health and Social Care in the Community, 8, 316-324.
2. Bear, M., Sauer, M., & Norton, A. (1999). Client satisfaction with service coordinators' provision of home based long-term care services. Home Health Care Services Quarterly, 18(1), 47-60.
3. Burroughs, T. E., Cira, J. C., Chartock, P., Davies, A. R., & Dunagan, W. C. (2000). Using root cause analysis to address patient satisfaction and other improvement opportunities. Journal of Quality Improvement, 26(7), 439-449.
4. Chesterman, J., Bauld, L., & Judge, K., (2001). Satisfaction with care-managed support of older people: An empirical analysis. Health and Social Care in the Community, 9, 31-42.
5. Gagnon, A. J., Schein, C., McVey, L., & Bergman, H. (1999). Randomized controlled trial of nurse case management of frail older people. Journal of the American Geriatrics Society, 47, 1118-1124.
6. Geron, S. M., Smith, K., Tennstedt, S., Jette, A., Chassler, D., & Kasten, L. (2000). The home care satisfaction measure: A client-centered approach to assessing the satisfaction of frail older adults with home care services. Journals of Gerontology: Social Sciences, 55B(5), S259-270.
7. Hadjistavropoulos, H., Lawson, K., Peters, P., Asmundson, G., & Boisvert, J. A. (2002). Integrating admission and discharge services: Evaluation results, challenges and directions. Healthcare Management Forum, 15, 22-31.
8. Hayes, B. (1998). Measuring customer satisfaction: Development and use of questionnaires (2nd ed.). Milwaukee: ASWC Quality.
9. Horn, J. L. (1965). A rationale and test for the number of factors in factor analysis. Psychometrika, 30, 179-185.
10. Kane, R. A., Degenholtz, H. B., & Kane, R. L. (1999). Adding values: An experiment in systematic attention to values and preferences of community long-term care clients. Journal of Gerontology: Social Sciences, 54B(2), S109-S119.
11. Kane, R. L., & Kane, R. A. (2000). Assessment in long-term care. Annual Review of Public Health, 3, 659-686.
12. Krosnick, J. A. (1999). Survey research. Annual Review of Psychology, 50, 537-567.
13. Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 2(3), 197-207.
14. Longman, R. S., Cota, A., Holden, R. R., & Fekken, G. C. (1989). A regression equation for the parallel analysis criterion in principle components analysis: Mean and 95th percentile eigenvalues. Multivariate Behavior Research, 24, 59-69.
15. Marquis, M. S., Davies, A. R., & Ware, J. E., Jr. (1983), Patient satisfaction and change in medical care provider: A longitudinal study. Medical Care, 21(8), 821-829.
16. Pascoe, G. C. (1983). Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning, 16(3-4), 185-210.
17. Rabiner, D. J., Mutran, E., & Stearns, S. C. (1995). The effect of channeling on home care utilization and satisfaction with care. The Gerontologist, 35, 186-195.
18. Reeder, P. J., & Chen, S. C. (1990). A client satisfaction survey in home health care. Journal of Nursing Quality Assurance, 5(1), 16-24.
19. Tabachnick, B. G., & Fidell, L. S. (1996). Using multivariate statistics (3rd ed.). New York: Harper & Row.
20. Thomas, J. W., & Penchansky, R. (1984). Relating satisfaction with access to utilization of services. Medical Care, 22(6), 553-568.
21. Ware, J. E., Kosinski, M., Dewey, J. E., & Gandek, B. (2001). How to score and interpret single-item health status measures: A manual for users of the SF-8 Health Survey. Lincoln, NE: Quality Metric.
22. Zwick, W. R., & Velicer, W. F. (1986). Comparison of five rules for determining the number of components to retain. Psychological Bulletin, 99, 432-442.