Using root cause analysis to address patient satisfaction and other improvement opportunities.

The Joint Commission journal on quality improvement

Volumn 26, Issue 8, 2000, Pages 439-449

  Burroughs, T E ^a   Cira, J C ^a   Chartock, P ^a   Davies, A R ^a   Dunagan, W C ^a  

^a BJC HEALTHCARE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EPIDEMIOLOGY; HEALTH CARE PLANNING; HEALTH CARE QUALITY; HUMAN; INTERVIEW; METHODOLOGY; NONBIOLOGICAL MODEL; PATIENT SATISFACTION; REVIEW; STATISTICAL ANALYSIS; UNITED STATES;

CAUSALITY; DATA INTERPRETATION, STATISTICAL; HEALTH CARE SURVEYS; HEALTH PLAN IMPLEMENTATION; HUMANS; INTERVIEWS; MODELS, ORGANIZATIONAL; PATIENT SATISFACTION; QUALITY ASSURANCE, HEALTH CARE; UNITED STATES;

EID: 0034244555     PISSN: 10703241     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1070-3241(00)26037-9     Document Type: Article

References (26)