Thanking behavior in service provider–customer encounters: The effects of age, gender, and race

Journal of Social Psychology

Volumn 139, Issue 5, 1999, Pages 665-667

  Martin, Charles L ^a   Adams, Steven ^b  

^a WICHITA STATE UNIVERSITY   (United States)

^b Hutchinson County Community College   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85010666181     PISSN: 00224545     EISSN: 19401183     Source Type: Journal    
DOI: 10.1080/00224549909598426     Document Type: Article

References (7)

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4. Martin, C. L. (1990). The employee/customer interface: An empirical investigation of employee behaviors and customer perceptions. Journal of Sport Management, 4(1), 1-20
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