-
1
-
-
84986165658
-
A system perspective of performance management in public sector organisations
-
BOLAND, T. & FOWLER, A. (2000) A system perspective of performance management in public sector organisations, The International Journal of Public Sector Management, 13(5), pp. 417-446.
-
(2000)
The International Journal of Public Sector Management
, vol.13
, Issue.5
, pp. 417-446
-
-
Boland, T.1
Fowler, A.2
-
2
-
-
0000528560
-
Linking the balanced scorecard to strategy
-
BUTLER, A., LETZA, S. & NEALE, B. (1997) Linking the balanced scorecard to strategy, Long Range Planning, 30(2), pp. 242-253.
-
(1997)
Long Range Planning
, vol.30
, Issue.2
, pp. 242-253
-
-
Butler, A.1
Letza, S.2
Neale, B.3
-
3
-
-
0041538771
-
Performance indicators: 'Backseat driving' or 'hands-off' control
-
D. MCKEWITT & A. LAWTON (eds)
-
CARTER, N. (1994) Performance indicators: 'backseat driving' or 'hands-off ' control. In: D. MCKEWITT & A. LAWTON (eds) Public Sector Management, pp. 208-219.
-
(1994)
Public Sector Management
, pp. 208-219
-
-
Carter, N.1
-
5
-
-
0642374311
-
Setting standards for reception services in UK local authorities
-
DONNELLY, M. (1996) Setting standards for reception services in UK local authorities, Total Quality Management, 7(1), pp. 51-66.
-
(1996)
Total Quality Management
, vol.7
, Issue.1
, pp. 51-66
-
-
Donnelly, M.1
-
6
-
-
0032042497
-
Implementing corporate strategy: From tableaux de bord to balanced scorecards
-
EPSTEIN, M. & MANZONI, J. (1998) Implementing corporate strategy: from tableaux de bord to balanced scorecards, European Management Journal, 16(2), pp. 190-203.
-
(1998)
European Management Journal
, vol.16
, Issue.2
, pp. 190-203
-
-
Epstein, M.1
Manzoni, J.2
-
7
-
-
0035501413
-
Further evidence on the validity of the theoretical models underlying the Baldridge criteria
-
FLYNN, B. & SALADIN, B. (2001) Further evidence on the validity of the theoretical models underlying the Baldridge criteria, Journal of Operations Management, 19, pp. 617-652.
-
(2001)
Journal of Operations Management
, vol.19
, pp. 617-652
-
-
Flynn, B.1
Saladin, B.2
-
8
-
-
0003238097
-
Reflections on performance measurement in public service organizations
-
P. M. JACKSON (ed), London, Public Finance Foundation
-
JACKSON, P. (1995) Reflections on performance measurement in public service organizations. In: P. M. JACKSON (ed) Measures for Success in the Public Sector (London, Public Finance Foundation) pp. 1-18.
-
(1995)
Measures for Success in the Public Sector
, pp. 1-18
-
-
Jackson, P.1
-
9
-
-
0141759201
-
Measurement of business excellence
-
KANJI, G. K. (1998) Measurement of business excellence, Total Quality Management, 9(7), pp. 633-643.
-
(1998)
Total Quality Management
, vol.9
, Issue.7
, pp. 633-643
-
-
Kanji, G.K.1
-
10
-
-
0003297936
-
Take a test drive for business excellence
-
Indianaplois, USA
-
KANJI, G. K. (2000) Take a test drive for business excellence, Proceedings of the ASQ Congress, Indianaplois, USA.
-
(2000)
Proceedings of the ASQ Congress
-
-
Kanji, G.K.1
-
11
-
-
23044524972
-
Forces of excellence in Kanji's business excellence model
-
KANJI, G. K. (2001) Forces of excellence in Kanji's Business Excellence Model, Total Quality Management, 12(2), pp. 259-272.
-
(2001)
Total Quality Management
, vol.12
, Issue.2
, pp. 259-272
-
-
Kanji, G.K.1
-
13
-
-
0036699843
-
Performance measurement system
-
KANJI, G. K. (2002b) Performance measurement system, Total Quality Management, 13(3), pp. 715-728.
-
(2002)
Total Quality Management
, vol.13
, Issue.3
, pp. 715-728
-
-
Kanji, G.K.1
-
14
-
-
0036394264
-
Kanji's business scorecard
-
KANJI, G. K. & SA, P. M. (2002) Kanji's business scorecard, Total Quality Management, 13(1), pp. 13-27.
-
(2002)
Total Quality Management
, vol.13
, Issue.1
, pp. 13-27
-
-
Kanji, G.K.1
Sa, P.M.2
-
16
-
-
0041566029
-
Doing well while doing good: Dilemmas of performance measurement and the need for a multiple-constituency approach
-
D. MCKEWITT & A. LAWTON (eds), London, Sage
-
KANTER, R. & SUMMERS, D. (1994) Doing well while doing good: dilemmas of performance measurement and the need for a multiple-constituency approach. In: D. MCKEWITT & A. LAWTON (eds), Public Sector Management, (London, Sage), pp. 220-236.
-
(1994)
Public Sector Management
, pp. 220-236
-
-
Kanter, R.1
Summers, D.2
-
17
-
-
84945337454
-
Strategic performance measurement and management in nonprofit organizations
-
KAPLAN, R. (2001) Strategic performance measurement and management in nonprofit organizations, Nonprofit Management & Leadership, 11(3), pp. 353-370.
-
(2001)
Nonprofit Management & Leadership
, vol.11
, Issue.3
, pp. 353-370
-
-
Kaplan, R.1
-
19
-
-
0026494564
-
The balanced scorecard - Measures that drive performance
-
KAPLAN, R. & NORTON, D. (1992) The balanced scorecard - measures that drive performance, Harvard Business Review, January-February, pp. 71-79.
-
(1992)
Harvard Business Review
, vol.JANUARY-FEBRUARY
, pp. 71-79
-
-
Kaplan, R.1
Norton, D.2
-
20
-
-
84986077136
-
Performance measurement and accountability in Victorian local government
-
KLOOT, L. (1999) Performance measurement and accountability in Victorian local government, The International Journal of Public Sector Management, 12(7), pp. 565-583.
-
(1999)
The International Journal of Public Sector Management
, vol.12
, Issue.7
, pp. 565-583
-
-
Kloot, L.1
-
23
-
-
3543070476
-
Performacne measurement system design: Developing and testing a process-based approach
-
NEELY, A., MILLS, J., PLATTS, K., RICHARDS, M., GREGORY, M., BOURNE, H., KEMMENLEY, H. (2000) Performacne measurement system design: developing and testing a process-based approach, International Journal of Operations & Prodcution Management, 20(10), pp. 1119-1145.
-
(2000)
International Journal of Operations & Prodcution Management
, vol.20
, Issue.10
, pp. 1119-1145
-
-
Neely, A.1
Mills, J.2
Platts, K.3
Richards, M.4
Gregory, M.5
Bourne, H.6
Kemmenley, H.7
-
24
-
-
0002520520
-
The balance on the balanced scorecard - A critical analysis of some of its assumptions
-
NØRREKLIT, H. (2000) The balance on the balanced scorecard - a critical analysis of some of its assumptions, Management Accounting Research, 11, pp. 65-88.
-
(2000)
Management Accounting Research
, vol.11
, pp. 65-88
-
-
Nørreklit, H.1
-
26
-
-
0039842751
-
Performance measurement in municipal government: Assessing the state of the practice
-
POISTER, T. & STREIB, G. (1999) Performance measurement in municipal government: assessing the state of the practice, Public Administration Review, 59(4), pp. 325-335.
-
(1999)
Public Administration Review
, vol.59
, Issue.4
, pp. 325-335
-
-
Poister, T.1
Streib, G.2
-
27
-
-
0041566031
-
Performance measurement: A local government response
-
RIVENBARK, W. & KELLY, J. (2000) Performance measurement: a local government response, Journal of Public Budgeting, Accounting & Financial Management, 12(1), pp. 74-86.
-
(2000)
Journal of Public Budgeting, Accounting & Financial Management
, vol.12
, Issue.1
, pp. 74-86
-
-
Rivenbark, W.1
Kelly, J.2
-
28
-
-
0042067292
-
Performance management, quality management and contracts
-
S. HORTON & D. FARNHAM (eds), London, Macmillan
-
ROUSE, J. (1999) Performance management, quality management and contracts. In: S. HORTON & D. FARNHAM (eds) Public Management in Britain (London, Macmillan) pp. 76-93.
-
(1999)
Public Management in Britain
, pp. 76-93
-
-
Rouse, J.1
-
29
-
-
0041566030
-
Response and performance management in public service organizations
-
K. ISAAC-HENRY, C. PAINTER & C. BARNES, Thomson Business Press
-
ROUSE, J. (1997) Response and performance management in public service organizations. In: K. ISAAC-HENRY, C. PAINTER & C. BARNES, The Management in the Public Sector: Challenge and Change (Thomson Business Press), pp. 73-104.
-
(1997)
The Management in the Public Sector: Challenge and Change
, pp. 73-104
-
-
Rouse, J.1
-
30
-
-
22044449859
-
Quality measurement in the public sector: Some perspectives from the service quality literature
-
ROWLEY, J. (1998) Quality measurement in the public sector: some perspectives from the service quality literature, Total Quality Management, 9(2&3), pp. 321-333.
-
(1998)
Total Quality Management
, vol.9
, Issue.2-3
, pp. 321-333
-
-
Rowley, J.1
-
33
-
-
84937299832
-
The first step in the reinvention process: Assessment
-
VAN WART, M. (1995) The first step in the reinvention process: assessment, Public Administration Review, 55(5), pp. 429-438.
-
(1995)
Public Administration Review
, vol.55
, Issue.5
, pp. 429-438
-
-
Van Wart, M.1
|