First impressions: Emotional and cognitive factors underlying judgments of trust E-commerce

Proceedings of the ACM Conference on Electronic Commerce

Volumn , Issue , 2001, Pages 137-143

  Basso, Andrea ^a   Goldberg, David ^b   Greenspan, Steven ^b   Weimer, David ^a  

^a AT AND T LABS RESEARCH   (United States)

^b AT AND T LABS RESEARCH   (United States)

Author keywords

Attunement; Audiovisual communication common ground; E commerce; Instant messaging; Retail; Trust

Indexed keywords

COGNITIVE SYSTEMS; DECISION SUPPORT SYSTEMS; INTERACTIVE COMPUTER SYSTEMS; REAL TIME SYSTEMS; USER INTERFACES; WEB BROWSERS; WEBSITES;

INSTANT MESSAGING; REAL TIME INTERACTIVITY; WEB INTERFACE;

ELECTRONIC COMMERCE;

EID: 0038724450     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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