Interpersonal trust and common ground in electronically mediated communication

Proceedings of the ACM Conference on Computer Supported Cooperative Work

Volumn , Issue , 2000, Pages 251-260

  Greenspan, S ^a   Goldberg, D ^a   Weimer, D ^a   Basso, A ^a  

^a AT AND T LABS RESEARCH   (United States)

Author keywords

Consumers; Conversation; Telephony; Television; WWW

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; HUMAN COMPUTER INTERACTION; TELEPHONE SYSTEMS; TELEVISION SYSTEMS; WEBSITES; WORLD WIDE WEB;

ELECTRONICALLY MEDIATED COMMUNICATION; PHONECHANNEL;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 0034447084     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/358916.358996     Document Type: Conference Paper

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