Talking to customers on the Web: A comparison of three voice alternatives

Proceedings of the ACM Conference on Computer Supported Cooperative Work

Volumn , Issue , 1998, Pages 109-117

  Zhang, Qiping ^a   Wolf, Catherine G ^a   Daijavad, Shahrokh ^a   Touma, Maroun ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INTERNET TELEPHONY; NETWORK PROTOCOLS; SPEECH COMMUNICATION; TELECOMMUNICATION SERVICES; WORLD WIDE WEB;

CUSTOMER SERVICE; SIMULTANEOUS VOICE AND DATA (SVD);

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 0032286266     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Article

References (18)