Expert-system technology for hotels: Concierge application

Cornell Hotel and Restaurant Administration Quarterly

Volumn 37, Issue 1, 1996, Pages 54-60

  Cho, Wonae ^a   Sumichrast, Robert T ^a   Olsen, Michael D ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030079328     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1016/0010-8804(96)84597-6     Document Type: Article

References (10)

1. 1 See: Glenn Withiam, "Keepers of the Keys: Concierges in American Hotels," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 3 (November 1983), pp. 40-48; and Glenn Withiam, "American Concierges Set Service Standards," Cornell Hotel and Restaurant Administration Quarterly, Vol. 34, No. 3 (August 1993), pp. 25-29.
2. 1 See: Glenn Withiam, "Keepers of the Keys: Concierges in American Hotels," Cornell Hotel and Restaurant Administration Quarterly, Vol. 24, No. 3 (November 1983), pp. 40-48; and Glenn Withiam, "American Concierges Set Service Standards," Cornell Hotel and Restaurant Administration Quarterly, Vol. 34, No. 3 (August 1993), pp. 25-29.
3. 2 "Hyatt Regency Introduces In-Room Concierge," Hotel and Motel Management, June 10, 1991, p. 38.
4. 3 "Marketing on Diskette," Business Travel News, October 14, 1991, p. 26.
5. 4 Timothy N. Troy, "Spectra Vision Takes Steps down Starpath," Hotel and Motel Management, June 6, 1994, p. 18.
6. 5 Laura Bly, "Electronic Explorer: Checking into a Tuned-In Concierge," Los Angeles Times, July 9, 1995, p. 8.
7. 6 K.T. Anders, "Dial-a-Concierge Arrives at Hotels in Los Angeles," Restaurant Business, May 20, 1993, p. 38.
8. 7 Kenneth Lelen, "Joined at the Chip," Restaurant Business, June 10, 1994, pp. 64-66.
9. 8 "The Concierge Explained," Business Week, November 26, 1990, pp. 168-170.
10. 9 Other examples of software that could be used include GURU, G2 by GENSYM, and XpertRule by ATTAR.