Utility of Web-based assessment of patient satisfaction with endoscopy

American Journal of Gastroenterology

Volumn 98, Issue 5, 2003, Pages 1016-1021

  Harewood, Gavin C ^a   Wiersema, Maurits J ^a   De Groen, Piet C ^a  

^a MAYO CLINIC   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CLINICAL TRIAL; CONTROLLED CLINICAL TRIAL; CONTROLLED STUDY; ENDOSCOPY; FEMALE; GROUP HEALTH ASSOCIATION OF AMERICA 9 QUESTIONNAIRE; HEALTH INSURANCE; HUMAN; INTERNET; LAW; MAJOR CLINICAL STUDY; MALE; ONLINE SYSTEM; OUTPATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; QUESTIONNAIRE; RANDOMIZATION; RANDOMIZED CONTROLLED TRIAL; TELEPHONE; UNITED STATES;

EID: 0038071443     PISSN: 00029270     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1572-0241.2003.07400.x     Document Type: Article

References (46)

1. Deering CM, Richardson J, Wares CG. Medical information: From Surgeon General to superhighway. Ann Trop Med Parasitol 1995;89:579-91.
2. Neill RA, Mainous AG III, Clark JR, Hagen MD. The utility of electronic mail as a medium for patient-physician communication. Arch Fam Med 1994;3:268-71.
3. Kim R, Kelly PJ. Applications of the World Wide Web to neurosurgical practice. Neurosurgery 1996;39:1169-81, discussion 1181-2.
4. Rose S, Bruce J, Maffulli N. Accessing the Internet for patient information about orthopedics. JAMA 1998;280:1309.
5. Fernsler JI, Manchester LJ. Evaluation of a computer-based cancer support network. Cancer Pract 1997;5:46-51.
6. Soetikno RM, Provenzale D, Lenert LA. Studying ulcerative colitis over the World Wide Web. Am J Gastroenterol 1997;92:457-60.
7. Mold JW, Barton ED. OAFP starts practice-based resource/research network. J Okla State Med Assoc 1996;89:433-4.
8. Alexander RB, Trissel D. Chronic prostatitis: Results of an Internet survey. Urology 1996;48:568-74.
9. Wulkan ML, Smith SD, Whalen TV, Hardin WD Jr. Pediatric surgeons on the Internet: A multi-institutional experience. J Pediatr Surg 1997;32:612-4.
10. Murray PJ. Nurses' computer-mediated communications on NURSENET. A case study. Comput Nurs 1996;14:227-34.
11. Worth ER, Patrick TB, Klimczak JC, Reid JC. Cost-effective clinical uses of wide-area networks: Electronic mail as telemedicine. Proc Annu Symp Comput Appl Med Care 1995:814-8.
12. Widman LE, Tong DA. Requests for medical advice from patients and families to health care providers who publish on the World Wide Web. Arch Intern Med 1997;157:209-12.
13. Branger PJ, Duisterhout JS. Communication in health care. Methods Inf Med 1995;34:244-52.
14. Fridsma DB, Ford P, Altman R. A survey of patient access to electronic mail: Attitudes, barriers, and opportunities. Proceedings - the Annual Symposium on Computer Applications in Medical Care 1994:15-9.
15. Borowitz SM, Wyatt JC. The origin, content, and workload of e-mail consultations. JAMA 1998;280:1321-4.
16. Eysenbach G, Diepgen TL. Responses to unsolicited patient e-mail requests for medical advice on the World Wide Web. JAMA 1998;280:1333-5.
17. McDonald CJ, Overhage JM, Dexter PR, et al. Canopy computing: Using the Web in clinical practice. JAMA 1998;280:1325-9.
18. Spielberg AR. On call and online: Sociohistorical, legal, and ethical implications of e-mail for the patient-physician relationship. JAMA 1998;280:1353-9.
19. Ferguson T. Digital doctoring-opportunities and challenges in electronic patient-physician communication. JAMA 1998;280:1361-2.
20. Neinstein L. Utilization of electronic communication (e-mail) with patients at university and college health centers. J Adolesc Health 2000;27:6-11.
21. Letterie GS, Morgenstern LL, Johnson L. The role of an electronic mail system in the educational strategies of a residency in obstetrics and gynecology. Obstet Gynecol 1994;84:137-9.
22. Sitzia J, Wood N. Response rate in patient satisfaction research: An analysis of 210 published studies. Int J Qual Health Care 1998;10:311-7.
23. Harris LE, Weinberger M, Tierney WM. Assessing inner-city patients' hospital experiences. A controlled trial of telephone interviews versus mailed surveys. Med Care 1997;35:70-6.
24. Skipper JK Jr, Ellison MD. Personal contact as a technique for increasing questionnaire returns from hospitalized patients after discharge. J Health Hum Behav 1966;7:211-4.
25. Cohen MM, Duncan PG, Pope WD, et al. The Canadian four-centre study of anaesthetic outcomes: II. Can outcomes be used to assess the quality of anaesthesia care? Can J Anaesth 1992;39:430-9.
26. Melton LJ III. History of the Rochester Epidemiology Project. Mayo Clin Proc 1996;71:266-74.
27. Davies AR, Ware JE. GHAA's consumer satisfaction survey and user's manual. Washington, DC: Group Health Association of America, 1991.
28. American Society for Gastrointestinal Endoscopy. ASGE Patient Satisfaction Survey (modified from GHAA-9), 1999.
29. Mason R, Lesser V, Traugott MW. Impact of missing values from converted refusals on nonsampling error. International Conference on Survey Nonresponse Portland, OR, 1999.
30. Wilcox NS, Rossi JS, Prochaska JO. Rates and responses of distressed women to telephone survey screening and recruitment. Psychol Rep 1986;58:891-8.
31. Kallen DJ, Stephenson JJ. Perceived physician humaneness, patient attitude, and satisfaction with the pill as a contraceptive. J Health Soc Behav 1981;22:256-67.
32. Francis V, Korsch BM, Morris MJ. Gaps in doctor-patient communication. Patients' response to medical advice. N Engl J Med 1969;280:535-40.
33. Davis MS. Variation in patients' compliance with doctors' orders: Medical practice and doctor-patient interaction. Psychiatry Med 1971;2:31-54.
34. Davies AR, Ware JE, Jr, Brook RH, et al. Consumer acceptance of prepaid and fee-for-service medical care: Results from a randomized controlled trial. Health Serv Res 1986;21:429-52.
35. Vaccarino JM. Malpractice. The problem in perspective. JAMA 1977;238:861-3.
36. Kasteler J, Kane RL, Olsen DM, Thetford C. Issues underlying prevalence of "doctor-shopping" behavior. J Health Soc Behav 1976;17:329-39.
37. Ware JE Jr, Davies AR. Behavioral consequences of consumer dissatisfaction with medical care. Eval Program Plann 1983;6:291-7.
38. Harewood GC, Yacavone RF, Locke GR III, Wiersema MJ. Prospective comparison of endoscopy patient satisfaction surveys: E-mail versus standard mail versus telephone. Am J Gastroenterol 2001;96:3312-7.
39. Harris ED. Electronic mail. A physician extender? West J Med 1997;166:123-5.
40. Jones R, Pitt N. Health surveys in the workplace: Comparison of postal, email and World Wide Web methods. Occup Med (Lond) 1999;49:556-8.
41. Raziano DB, Jayadevappa R, Valenzula D, et al. E-mail versus conventional postal mail survey of geriatric chiefs. Gerontologist 2001;41:799-804.
42. Mold JW, Cacy JR, Barton ED. Patient-physician e-mail communication. J Okla State Med Assoc 1998;91:331-4.
43. Lindberg DA, Humphreys BL. Medicine and health on the Internet: The good, the bad, and the ugly. JAMA 1998;280:1303-4.
44. Fowler FJ Jr. Comparing telephone and mail responses to the CAHPS survey instrument. Consumer Assessment of Health Plans Study. Med Care 1999;37(suppl 3):MS41-9.
45. Fowler FJ Jr, Gallagher PM, Stringfellow VL, et al. Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members. Med Care 2002;40:190-200.
46. Bell RA, Wilkes MS, Kravitz RL. Advertisement-induced prescription drug requests: Patients' anticipated reactions to a physician who refuses. J Fam Pract 1999;48:446-52.