메뉴 건너뛰기




Volumn 14, Issue 2, 2003, Pages 155-172

Modes of response to marketing communications failures in the computer services industry

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0037669731     PISSN: 10453172     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-8551.00272     Document Type: Review
Times cited : (3)

References (70)
  • 1
    • 0037612853 scopus 로고    scopus 로고
    • NTC Publications Ltd., Henley-on-Thames
    • Advertising Association (2001). Marketing Pocket Book 2001, NTC Publications Ltd., Henley-on-Thames.
    • (2001) Marketing Pocket Book 2001
  • 2
    • 0011039056 scopus 로고
    • Fools rush in? The institutional context of industry creation
    • Aldrich, H. and C. Fiol (1994). 'Fools Rush In? The Institutional Context of Industry Creation', Academy of Management Review, 19(4), pp. 645-670.
    • (1994) Academy of Management Review , vol.19 , Issue.4 , pp. 645-670
    • Aldrich, H.1    Fiol, C.2
  • 4
    • 84982414257 scopus 로고
    • Decentralisation in growth and decline: A catastrophe theory approach
    • Baak, D. and J. Cullen (1994). 'Decentralisation in Growth and Decline: A Catastrophe Theory Approach', Behavioural Science, 39(2), pp. 213-228.
    • (1994) Behavioural Science , vol.39 , Issue.2 , pp. 213-228
    • Baak, D.1    Cullen, J.2
  • 5
    • 0001212926 scopus 로고
    • Interdepartmental conflict in organisational buying: The impact of the organisational context
    • Barclay, D. (1991). 'Interdepartmental Conflict in Organisational Buying: The Impact of the Organisational Context', Journal of Marketing Research, 28(2), pp. 145-159.
    • (1991) Journal of Marketing Research , vol.28 , Issue.2 , pp. 145-159
    • Barclay, D.1
  • 6
    • 0001947204 scopus 로고    scopus 로고
    • Strategic change in the turnaround process: Theory and empirical evidence
    • Barker, V. and I. Duhaime (1997). 'Strategic Change in the Turnaround Process: Theory and Empirical Evidence', Strategic Management Journal, 18(1), pp. 13-38.
    • (1997) Strategic Management Journal , vol.18 , Issue.1 , pp. 13-38
    • Barker, V.1    Duhaime, I.2
  • 8
    • 0038627056 scopus 로고    scopus 로고
    • Pan-company marketing in the UK computer software, consultancy, and supply industry: Constructs, measurement and competitive implications
    • Bennett, R. (1999a). 'Pan-company Marketing in the UK Computer Software, Consultancy, and Supply Industry: Constructs, Measurement and Competitive Implications', Journal of Strategic Marketing, 7(1), pp. 57-70.
    • (1999) Journal of Strategic Marketing , vol.7 , Issue.1 , pp. 57-70
    • Bennett, R.1
  • 12
    • 0002058423 scopus 로고
    • On the measurement of organisational slack
    • Bourgeois, L. (1981). 'On the Measurement of Organisational Slack', Academy of Management Review, 6(1), pp. 29-39.
    • (1981) Academy of Management Review , vol.6 , Issue.1 , pp. 29-39
    • Bourgeois, L.1
  • 13
    • 84989030879 scopus 로고
    • A theory of global alliances: The case of the global auto industry
    • Burgers, W. C. Hill and W. Kim (1993). 'A Theory of Global Alliances: The Case of the Global Auto Industry', Strategic Management Journal, 14(3), pp. 419-432.
    • (1993) Strategic Management Journal , vol.14 , Issue.3 , pp. 419-432
    • Burgers, W.C.H.1    Kim, W.2
  • 14
    • 0012910810 scopus 로고    scopus 로고
    • Managerial perceptions of marketing performance: Efficiency, adaptability, effectiveness and satisfaction
    • Clark, B. (2000). 'Managerial Perceptions of Marketing Performance: Efficiency, Adaptability, Effectiveness and Satisfaction', Journal of Strategic Marketing, 8(1), pp. 3-25.
    • (2000) Journal of Strategic Marketing , vol.8 , Issue.1 , pp. 3-25
    • Clark, B.1
  • 15
    • 0037950873 scopus 로고    scopus 로고
    • Make vision and values work
    • June 2002
    • Davidson, J. (2002). 'Make Vision and Values Work', Marketing Business, June 2002, pp. 29-30.
    • (2002) Marketing Business , pp. 29-30
    • Davidson, J.1
  • 16
    • 0040984002 scopus 로고
    • The capabilities of market driven organisations
    • Day, G. (1994). The Capabilities of Market Driven Organisations', Journal of Marketing, 58(4), pp. 37-52.
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 37-52
    • Day, G.1
  • 17
    • 0037950872 scopus 로고
    • Measuring organisational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unit
    • Dees, G. and R. Robinson (1982). 'Measuring Organisational Performance in the Absence of Objective Measures: The Case of the Privately-held Firm and Conglomerate Business Unit', Strategic Management Journal, 5(3), pp. 252-273.
    • (1982) Strategic Management Journal , vol.5 , Issue.3 , pp. 252-273
    • Dees, G.1    Robinson, R.2
  • 18
    • 0038257091 scopus 로고
    • Accelerating adaptive processes: Product innovation in the global computer industry
    • Eisenhardt, K. and B. Tabrizi (1995). 'Accelerating Adaptive Processes: Product Innovation in the Global Computer Industry', Administrative Science Quarterly, 40(1), pp. 84-110.
    • (1995) Administrative Science Quarterly , vol.40 , Issue.1 , pp. 84-110
    • Eisenhardt, K.1    Tabrizi, B.2
  • 19
    • 0034311447 scopus 로고    scopus 로고
    • Marketing strategy, constituent influence and resource allocation: An application of the miles and snow typology to closely held firms in chapter 11 bankruptcy
    • Evans, J. and C. Green (2000). 'Marketing Strategy, Constituent Influence and Resource Allocation: An Application of the Miles and Snow Typology to Closely Held Firms in Chapter 11 Bankruptcy', Journal of Business Research, 50(2), pp. 225-232.
    • (2000) Journal of Business Research , vol.50 , Issue.2 , pp. 225-232
    • Evans, J.1    Green, C.2
  • 21
    • 0002732890 scopus 로고    scopus 로고
    • The role of organisational factors in the adoption and sophistication of database marketing in the UK financial services industry
    • Fletcher, K., G. Wright and C. Desai (1996). The Role of Organisational Factors in the Adoption and Sophistication of Database Marketing in the UK Financial Services Industry', Journal of Direct Marketing, 10(1), pp. 10-21.
    • (1996) Journal of Direct Marketing , vol.10 , Issue.1 , pp. 10-21
    • Fletcher, K.1    Wright, G.2    Desai, C.3
  • 22
    • 0030211216 scopus 로고    scopus 로고
    • A question of balance: Case studies in strategic knowledge management
    • Graham, A. and V. Pizzo (1996). 'A Question of Balance: Case Studies in Strategic Knowledge Management', European Management Journal, 14(4), pp. 338-346.
    • (1996) European Management Journal , vol.14 , Issue.4 , pp. 338-346
    • Graham, A.1    Pizzo, V.2
  • 23
    • 0037950876 scopus 로고    scopus 로고
    • Rethink spawns review
    • 7 November 1997
    • Hale, E. (1997). 'Rethink Spawns Review', Campaign, 7 November 1997, pp. 16-19.
    • (1997) Campaign , pp. 16-19
    • Hale, E.1
  • 25
    • 84993098032 scopus 로고
    • Organisational size and change: Diversification in the savings and loan industry after deregulation
    • Haverman, H. (1993). 'Organisational Size and Change: Diversification in the Savings and Loan Industry after Deregulation', Administrative Science Quarterly, 38(1), pp. 20-50.
    • (1993) Administrative Science Quarterly , vol.38 , Issue.1 , pp. 20-50
    • Haverman, H.1
  • 26
    • 0007035412 scopus 로고
    • How corporate communication of strategy affects share price
    • Higgins, R. and B. Bannister (1992). 'How Corporate Communication of Strategy affects Share Price', Long Range Planning, 25(3), pp. 27-35.
    • (1992) Long Range Planning , vol.25 , Issue.3 , pp. 27-35
    • Higgins, R.1    Bannister, B.2
  • 29
    • 21144463066 scopus 로고
    • Market orientation: Antecedents and consequences
    • Jaworski, B., and A. Kohli, (1993). 'Market Orientation: Antecedents and Consequences', Journal of Marketing, 57(3), pp. 53-70.
    • (1993) Journal of Marketing , vol.57 , Issue.3 , pp. 53-70
    • Jaworski, B.1    Kohli, A.2
  • 30
    • 0000018427 scopus 로고
    • When a thousand flowers bloom: Structural, collective and social conditions for innovation in organisation
    • B. Straw and L. Cummings (Eds.), JAI Press, Greenwich CT
    • Kanter, R. (1988). 'When a Thousand Flowers Bloom: Structural, Collective and Social Conditions for Innovation in Organisation'. In B. Straw and L. Cummings (Eds.), Research in Organisational Behaviour, Vol. 10, pp. 169-211, JAI Press, Greenwich CT.
    • (1988) Research in Organisational Behaviour , vol.10 , pp. 169-211
    • Kanter, R.1
  • 32
    • 0010692768 scopus 로고
    • International marketing blunders by American firms in Japan: Some lessons for management
    • Knight, G. (1995). 'International Marketing Blunders by American Firms in Japan: Some Lessons for Management', Journal of International Marketing, 3(4), pp. 107-131.
    • (1995) Journal of International Marketing , vol.3 , Issue.4 , pp. 107-131
    • Knight, G.1
  • 34
    • 23044525488 scopus 로고    scopus 로고
    • The effects of downsizing an organisational buying behaviour: An empirical investigation
    • Lewin, J. (2001). 'The Effects of Downsizing an Organisational Buying Behaviour: An Empirical Investigation", Journal of the Academy of Marketing Science, 29(2), pp. 151-164.
    • (2001) Journal of the Academy of Marketing Science , vol.29 , Issue.2 , pp. 151-164
    • Lewin, J.1
  • 35
    • 0033262658 scopus 로고    scopus 로고
    • Management of poor performance: A comparison of manager, group member, and group disciplinary decisions
    • Liden, R., S. Wayne, T. Judge, R. Sparrowe, M. Kraimer, and T. Franz (1999). 'Management of Poor Performance: A Comparison of Manager, Group Member, and Group Disciplinary Decisions', Journal of Applied Psychology, 84(6), pp. 835-850.
    • (1999) Journal of Applied Psychology , vol.84 , Issue.6 , pp. 835-850
    • Liden, R.1    Wayne, S.2    Judge, T.3    Sparrowe, R.4    Kraimer, M.5    Franz, T.6
  • 36
    • 84986170604 scopus 로고    scopus 로고
    • Why organisations fail: The view from the front line
    • Longenecker, C., J. Simonetti, and T. Sharkey (1999). 'Why Organisations Fail: The View from the Front Line', Management Decision, 37(6), pp. 503-514.
    • (1999) Management Decision , vol.37 , Issue.6 , pp. 503-514
    • Longenecker, C.1    Simonetti, J.2    Sharkey, T.3
  • 38
    • 0002906564 scopus 로고
    • Buying group structure: Constriction at the top
    • McCabe, D. (1987). 'Buying Group Structure: Constriction at the Top', Journal of Marketing, 31(4), pp. 89-98.
    • (1987) Journal of Marketing , vol.31 , Issue.4 , pp. 89-98
    • McCabe, D.1
  • 39
    • 0037950874 scopus 로고    scopus 로고
    • Boo.com goes into liquidation
    • 25 May 2000
    • McCawley, I. (2000). 'Boo.com Goes into Liquidation', Marketing Week, 25 May 2000, pp. 28-30.
    • (2000) Marketing Week , pp. 28-30
    • McCawley, I.1
  • 40
    • 0038288232 scopus 로고    scopus 로고
    • Predicting business failure of retail firms: An analysis using mixed industry models
    • McGurr, P. and S. DeVaney (1998). 'Predicting Business Failure of Retail Firms: An Analysis using Mixed Industry Models', Journal of Business Research, 43(3), pp. 169-177.
    • (1998) Journal of Business Research , vol.43 , Issue.3 , pp. 169-177
    • McGurr, P.1    DeVaney, S.2
  • 41
    • 0037950875 scopus 로고
    • Organisational decline and innovation in manufacturing
    • B. Bozeman, M. Crow and A. Link (Eds.). Lexington Books, Lexington MA
    • McKinley, W. (1984). 'Organisational Decline and Innovation in Manufacturing'. In B. Bozeman, M. Crow and A. Link (Eds.), Strategic Management and Industrial R&D, pp. 147-159. Lexington Books, Lexington MA.
    • (1984) Strategic Management and Industrial R&D , pp. 147-159
    • McKinley, W.1
  • 42
    • 0030080011 scopus 로고    scopus 로고
    • Foreign market channel integration decisions of Canadian computer software firms
    • McNaughton, R. (1996). 'Foreign Market Channel Integration Decisions of Canadian Computer Software Firms', Investment Business Review, 5(1), pp. 23-52.
    • (1996) Investment Business Review , vol.5 , Issue.1 , pp. 23-52
    • McNaughton, R.1
  • 43
    • 0030509687 scopus 로고    scopus 로고
    • The quality and effectiveness of marketing strategy: Effects of dysfunctional conflict in intraorganisational relationships
    • Menon, A., S. Bharadwaj and R. Howell (1996). The Quality and Effectiveness of Marketing Strategy: Effects of Dysfunctional Conflict in Intraorganisational Relationships', Journal of the Academy of Marketing Science, 24(4), pp. 299-316.
    • (1996) Journal of the Academy of Marketing Science , vol.24 , Issue.4 , pp. 299-316
    • Menon, A.1    Bharadwaj, S.2    Howell, R.3
  • 44
    • 0037950877 scopus 로고    scopus 로고
    • Market consolidation threatens weaker dotcoms
    • 5 December 2000
    • Middleton, J. (2000). 'Market Consolidation Threatens Weaker Dotcoms', Network news, 5 December 2000, www.vnunext.com/analysis/1101191.
    • (2000) Network News
    • Middleton, J.1
  • 46
    • 0032351437 scopus 로고    scopus 로고
    • Organisational decline and innovation: A contingency framework
    • Mone, M., W. McKinley, and V. Barker (1998). 'Organisational Decline and Innovation: A Contingency Framework', Academy of Management Review, 22(1), pp. 115-132.
    • (1998) Academy of Management Review , vol.22 , Issue.1 , pp. 115-132
    • Mone, M.1    McKinley, W.2    Barker, V.3
  • 47
    • 0000323166 scopus 로고
    • The enactment of economic adversity: A reconciliation of theories of failure-induced change and threat-rigidity
    • L. Cummings and B. Staw (Eds.). JAI Press, Greenwich CT
    • Ocasio, W. (1995). 'The Enactment of Economic Adversity: A Reconciliation of Theories of Failure-induced Change and Threat-rigidity'. In L. Cummings and B. Staw (Eds.), Research in Organisational Behaviour, Vol. 17, pp. 287-331. JAI Press, Greenwich CT.
    • (1995) Research in Organisational Behaviour , vol.17 , pp. 287-331
    • Ocasio, W.1
  • 48
    • 84992974954 scopus 로고    scopus 로고
    • Is it the beginning, or is it the end?
    • Oliver, R. (2001). 'Is it the Beginning, or is it the End?', Journal of Business Strategy, 22(1), pp. 7-9.
    • (2001) Journal of Business Strategy , vol.22 , Issue.1 , pp. 7-9
    • Oliver, R.1
  • 49
    • 84989064928 scopus 로고
    • The impact of grand strategy and planning formality on financial performance
    • Pearce, J., K. Robbins, and R. Robinson, (1987). 'The Impact of Grand Strategy and Planning Formality on Financial Performance', Strategic Management Journal, 8(1), pp. 125-134.
    • (1987) Strategic Management Journal , vol.8 , Issue.1 , pp. 125-134
    • Pearce, J.1    Robbins, K.2    Robinson, R.3
  • 53
    • 84970481866 scopus 로고
    • Recent developments in international management research
    • Ricks, D., B. Toyne, and Z. Martinez (1990). 'Recent Developments in International Management Research', Journal of Management, 16(4), pp. 219-253.
    • (1990) Journal of Management , vol.16 , Issue.4 , pp. 219-253
    • Ricks, D.1    Toyne, B.2    Martinez, Z.3
  • 55
    • 21144478397 scopus 로고
    • Organisational escalation and exit: Lessons from the shoreham nuclear power plant
    • Ross, J. and B. Staw (1993). 'Organisational Escalation and Exit: Lessons from the Shoreham Nuclear Power Plant', Academy of Management Journal, 36(4), pp. 701-732.
    • (1993) Academy of Management Journal , vol.36 , Issue.4 , pp. 701-732
    • Ross, J.1    Staw, B.2
  • 57
    • 0001312143 scopus 로고
    • Threat-rigidity effects in organisational behaviour: A multilevel analysis
    • Staw, B., L. Sandelands and J. Dutton (1981). 'Threat-rigidity Effects in Organisational Behaviour: A Multilevel Analysis', Administrative Science Quarterly, 26(4), pp. 501-524.
    • (1981) Administrative Science Quarterly , vol.26 , Issue.4 , pp. 501-524
    • Staw, B.1    Sandelands, L.2    Dutton, J.3
  • 58
    • 21844442887 scopus 로고
    • Managing legitimacy: Strategic and institutional approaches
    • Suchman, M. (1995). 'Managing Legitimacy: Strategic and Institutional Approaches', Academy of Management Review, 20(4), pp. 571-610.
    • (1995) Academy of Management Review , vol.20 , Issue.4 , pp. 571-610
    • Suchman, M.1
  • 59
    • 0001721820 scopus 로고    scopus 로고
    • An exploratory study of factors affecting the failure of local small- and medium-sized enterprises
    • Theng, L. and J. Boon (1996). 'An Exploratory Study of Factors Affecting the Failure of Local Small- and Medium-sized Enterprises', Asia Pacific Journal of Management, 13(2), pp. 47-62.
    • (1996) Asia Pacific Journal of Management , vol.13 , Issue.2 , pp. 47-62
    • Theng, L.1    Boon, J.2
  • 60
    • 0001873530 scopus 로고
    • Construct measurement in organisational strategy research: A critique and proposal
    • Venkatraman, N. and J. Grant (1986), 'Construct Measurement in Organisational Strategy Research: A Critique and Proposal', Academy of Management Review, 11(1), pp. 71-87.
    • (1986) Academy of Management Review , vol.11 , Issue.1 , pp. 71-87
    • Venkatraman, N.1    Grant, J.2
  • 61
    • 0000833421 scopus 로고
    • Measurement of business performance in strategy research: A comparison of approaches
    • Venkatraman, N. and V. Ramanujam (1987). 'Measurement of Business Performance in Strategy Research: A Comparison of Approaches', Academy of Management Review, 11(4), pp. 801-814.
    • (1987) Academy of Management Review , vol.11 , Issue.4 , pp. 801-814
    • Venkatraman, N.1    Ramanujam, V.2
  • 62
    • 0038288231 scopus 로고    scopus 로고
    • An investigation of the factors leading to the development of marketing capabilities and organisational effectiveness
    • Vorhies, D. (1998). 'An Investigation of the Factors Leading to the Development of Marketing Capabilities and Organisational Effectiveness', Journal of Strategic Marketing, 6(1), pp. 3-23.
    • (1998) Journal of Strategic Marketing , vol.6 , Issue.1 , pp. 3-23
    • Vorhies, D.1
  • 63
    • 84985649757 scopus 로고
    • The competitiveness of european manufacturing: A four country study
    • Voss, C., K. Blackman, P. Hanson and B. Oak (1995). 'The Competitiveness of European Manufacturing: A Four Country Study', Business Strategy Review, 6(1), pp. 1-25.
    • (1995) Business Strategy Review , vol.6 , Issue.1 , pp. 1-25
    • Voss, C.1    Blackman, K.2    Hanson, P.3    Oak, B.4
  • 64
    • 0038288236 scopus 로고    scopus 로고
    • Webmergers Inc. (2001). Third Quarter M&A Report, www.webmergers.com/editorial/articles.php.
    • (2001) Third Quarter M&A Report
  • 65
    • 0041385347 scopus 로고
    • The changing role of marketing in the corporation
    • Webster, F. (1992). 'The Changing Role of Marketing in the Corporation', Journal of Marketing, 56(4), pp. 1-17.
    • (1992) Journal of Marketing , vol.56 , Issue.4 , pp. 1-17
    • Webster, F.1
  • 66
    • 0002534981 scopus 로고
    • Understanding strategic change processes: Some preliminary British findings
    • A. Pettigrew (Ed.). Basil Blackwell, Oxford
    • Whipp, R., R. Rosenfeld and A. Pettigrew (1987). 'Understanding Strategic Change Processes: Some Preliminary British Findings'. In A. Pettigrew (Ed.), The Management of Strategic Change, pp. 14-55. Basil Blackwell, Oxford.
    • (1987) The Management of Strategic Change , pp. 14-55
    • Whipp, R.1    Rosenfeld, R.2    Pettigrew, A.3
  • 69
    • 84986065931 scopus 로고    scopus 로고
    • Competitive marketing strategy in a volatile environment: Theory, practice and research priorities
    • Wilson, D. (1999). 'Competitive Marketing Strategy in a Volatile Environment: Theory, Practice and Research Priorities', Journal of Strategic Marketing, 7(1), pp. 19-40.
    • (1999) Journal of Strategic Marketing , vol.7 , Issue.1 , pp. 19-40
    • Wilson, D.1
  • 70
    • 0000359694 scopus 로고
    • Environmental decline and organisational response
    • L. Cummings and B. Straw (Eds.). JAI Press, Greenwich CT
    • Zammuto, R. and K. Cameron (1985). 'Environmental Decline and Organisational Response'. In L. Cummings and B. Straw (Eds.), Research in Organisational Behaviour, Vol. 7, pp. 223-262. JAI Press, Greenwich CT.
    • (1985) Research in Organisational Behaviour , vol.7 , pp. 223-262
    • Zammuto, R.1    Cameron, K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.