A study of Web-based interactive reference services via academic library home pages

Reference and User Services Quarterly

Volumn 42, Issue 3, 2003, Pages 250-256

  Bao, Xue Ming ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0037659203     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (27)

1. Suzanne M. Gray, "Virtual Reference Services: Directions and Agendas," Reference & User Services Quarterly 39 (summer 2000): 365.
2. Larry Keller, "Not an Endangered Career: Looking It up," CNN.com Career, November 28, 2000. Accessed Oct. 28, 2002, www.cnn.com/2000/CAREER/trends/11/28/librarians.
3. "Guidelines for Information Services" and "Guidelines for Medical, Legal and Business Responses at General Reference Desks," approved by the Board of Directors of ALA's Reference User Services Association in July 2000. Accessed Oct. 28, 2002, www.ala.org/rusa/standard.html.
4. Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47 (summer 1998): 117-43.
5. Eric Lease Morgan, "See You See a Librarian Final Report." (1996 created, 1999 updated). Accessed Oct. 28, 2002, http://sunsite.berkeley.edu/̃emorgan/see-a-librarian/#Project's%20structure .
6. S. Sugimoto, S. Gotou, Y. Zhao, T. Sakaguchi, and K. Tabata, "Enhancing Usability of Network-Based Library Information System - Experimental Studies of a User Interface for OPAC and of a Collaboration Tool for Library Services," Digital Libraries '95 Proceedings, June 11-13, 1995, Austin, Texas. Accessed Oct. 28, 2002, www.csdl.tamu.edu/DL95/papers/sugimoto/sugimoto.html.
7. Kathleen M. Folger, "The Virtual Librarian: Using Desktop Videoconferencing to Provide Interactive Reference Assistance," ACRL 1997 National Conference Papers. Accessed Oct. 28, 2002, www.ala.org/acrl/paperhtm/a09.html.
8. Susan Lessick, Kathryn Kjaer, and Steve Clancy, "Interactive Reference Service (IRS) at UC Irvine: Expanding Reference Service Beyond the Reference Desk," ACRL 1997 National Conference Papers. Accessed Oct. 28, 2002, www.ala.org/acrl/paperhtm/a10.html.
9. Gerry McKiernan, LiveRef: A Registry of Real-time Digital Reference Services. Accessed Oct. 28, 2002, www.public.iastate.edu/̃CYBERSTACKS/LiveRef.htm.
10. Marianne Foley, "Instant Messaging Reference in an Academic Library: A Case Study," College & Research Libraries 63 (Jan. 2002): 36-45.
11. Carol Tenopir. "Virtual Reference Services in a Real World," Library Journal 126 (July 2001): 40.
12. E. Abels. "The Email Reference Interviews," RQ 35 (spring 1996): 355.
13. K. Hahn. "An Investigation of an Email-based Help Service (College of Library and Information Services, University of Maryland," CLIS Technical Report No. 9703). Accessed Oct. 28, 2002, www.clis.umd.edu/research/reports/tr97/03/9703.html.
14. Vera Fullerton, "Email Reference: Refocus and Revise. Expereiences from Gelman Library," Conference Programme and Proceedings of 67th IFLA Council and General Conference: Libraries and Librarians: Making a Difference in the Knowledge Age, August 16-25, 2001. Boston, Mass. Accessed Oct. 28, 2002, www.ifla.org/IV/ifla67/pprog-e.htm.
15. Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38 (fall 1998): 77-81.
16. Beth A. Garnsey and Ronald R. Powell, "Electronic Mail Reference Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54,
17. Jerry D. Campbell, "Clinging to Traditional Reference Services: An Open Invitation to Libref.com," Reference & User Services Quarterly 39 (spring 2000): 233-39.
18. Goldier Blumenstyk "Libraries Offer Online References to One Another," The Chronicle of Higher Education May 22, 2001. Accessed Oct. 28, 2002, http://chronicle.com/free/2001/05/2001052201t.htm, www.loc.gov/rr/digiref, and www.askjeeves.com; Steve Coffman and Susan McGlamery, "The Librarian and Mr. Jeeves," American Libraries 31 (May 2000): 66-69; Diane K. Kovacs, "Off the Shelf & onto the Web: Building a Core Internet Reference Collection," Reference & User Services Quarterly 39 (spring 2000): 223-27; Nancy K. Reger, "Redefining References: Transitioning at One Public Library," Reference & User Services Quarterly 38 (fall 1998): 73-75; Nicholas G. Tomaiuolo, "Aska and You May Receive: Commercial References on the Web," Searcher 8 (May 2000): 56-62.
19. Goldier Blumenstyk "Libraries Offer Online References to One Another," The Chronicle of Higher Education May 22, 2001. Accessed Oct. 28, 2002, http://chronicle.com/free/2001/05/2001052201t.htm, www.loc.gov/rr/digiref, and www.askjeeves.com; Steve Coffman and Susan McGlamery, "The Librarian and Mr. Jeeves," American Libraries 31 (May 2000): 66-69; Diane K. Kovacs, "Off the Shelf & onto the Web: Building a Core Internet Reference Collection," Reference & User Services Quarterly 39 (spring 2000): 223-27; Nancy K. Reger, "Redefining References: Transitioning at One Public Library," Reference & User Services Quarterly 38 (fall 1998): 73-75; Nicholas G. Tomaiuolo, "Aska and You May Receive: Commercial References on the Web," Searcher 8 (May 2000): 56-62.
20. Goldier Blumenstyk "Libraries Offer Online References to One Another," The Chronicle of Higher Education May 22, 2001. Accessed Oct. 28, 2002, http://chronicle.com/free/2001/05/2001052201t.htm, www.loc.gov/rr/digiref, and www.askjeeves.com; Steve Coffman and Susan McGlamery, "The Librarian and Mr. Jeeves," American Libraries 31 (May 2000): 66-69; Diane K. Kovacs, "Off the Shelf & onto the Web: Building a Core Internet Reference Collection," Reference & User Services Quarterly 39 (spring 2000): 223-27; Nancy K. Reger, "Redefining References: Transitioning at One Public Library," Reference & User Services Quarterly 38 (fall 1998): 73-75; Nicholas G. Tomaiuolo, "Aska and You May Receive: Commercial References on the Web," Searcher 8 (May 2000): 56-62.
21. Goldier Blumenstyk "Libraries Offer Online References to One Another," The Chronicle of Higher Education May 22, 2001. Accessed Oct. 28, 2002, http://chronicle.com/free/2001/05/2001052201t.htm, www.loc.gov/rr/digiref, and www.askjeeves.com; Steve Coffman and Susan McGlamery, "The Librarian and Mr. Jeeves," American Libraries 31 (May 2000): 66-69; Diane K. Kovacs, "Off the Shelf & onto the Web: Building a Core Internet Reference Collection," Reference & User Services Quarterly 39 (spring 2000): 223-27; Nancy K. Reger, "Redefining References: Transitioning at One Public Library," Reference & User Services Quarterly 38 (fall 1998): 73-75; Nicholas G. Tomaiuolo, "Aska and You May Receive: Commercial References on the Web," Searcher 8 (May 2000): 56-62.
22. Goldier Blumenstyk "Libraries Offer Online References to One Another," The Chronicle of Higher Education May 22, 2001. Accessed Oct. 28, 2002, http://chronicle.com/free/2001/05/2001052201t.htm, www.loc.gov/rr/digiref, and www.askjeeves.com; Steve Coffman and Susan McGlamery, "The Librarian and Mr. Jeeves," American Libraries 31 (May 2000): 66-69; Diane K. Kovacs, "Off the Shelf & onto the Web: Building a Core Internet Reference Collection," Reference & User Services Quarterly 39 (spring 2000): 223-27; Nancy K. Reger, "Redefining References: Transitioning at One Public Library," Reference & User Services Quarterly 38 (fall 1998): 73-75; Nicholas G. Tomaiuolo, "Aska and You May Receive: Commercial References on the Web," Searcher 8 (May 2000): 56-62.
23. The Carnegie Foundation for the Advancement of Teaching, A Classification of Institutions of Higher Education: A Technical Report (Princeton: The Carnegie Foundation for the Advancement of Teaching, 1994). Accessed Oct. 28, 2002, www.carnegiefoundation. org/Classification/index.htm.
24. This definition was summarized by Mary J. Lynch in Electronic Services in Academic Libraries: ALA Survey Report (Chicago: ALA, 1996).
25. Arthur W. Häfner, Descriptive Statistical Techniques for Librarians, 2d ed. (Chicago: ALA, 1998), 239.
26. Richard M. Jaeger, Sampling in Education and Social Sciences (New York: Longman, 1984), 81.
27. Häfner, Descriptive Statistical Techniques for Librarians, 244-45.