Interactions between operational and relational capabilities in fast food service delivery

Transportation Research Part E: Logistics and Transportation Review

Volumn 39, Issue 2, 2003, Pages 161-173

  Zhao, Meng ^a   Stank, Theodore P ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Operational and relational capabilities; Service delivery

Indexed keywords

ECONOMIC AND SOCIAL EFFECTS;

CUSTOMERS' SATISFACTION; FAST FOOD; FOODSERVICES; MARKETING OPERATIONS; OPERATION MANAGEMENT; OPERATIONAL CAPABILITIES; PERFORMANCE; RECENT RESEARCHES; RELATIONAL CAPABILITIES; SERVICE DELIVERY;

CUSTOMER SATISFACTION;

DISTRIBUTION SYSTEM;

EID: 0037355115     PISSN: 13665545     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1366-5545(02)00045-5     Document Type: Article

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