Note on the relationships among job satisfaction, organizational commitment, and organizational citizenship behavior

Psychological Reports

Volumn 91, Issue 2, 2002, Pages 607-617

  Lowery, Christopher M ^a   Beadees II, N A ^b   Krilowicz, Thomas J ^b  

^a GEORGIA COLLEGE AND STATE UNIVERSITY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; FEMALE; HUMAN; JOB SATISFACTION; MALE; ORGANIZATION; POLICY; QUESTIONNAIRE; SOCIAL BEHAVIOR; WORKPLACE;

ADULT; FEMALE; HUMANS; JOB SATISFACTION; MALE; ORGANIZATIONAL CULTURE; ORGANIZATIONAL POLICY; QUESTIONNAIRES; SOCIAL BEHAVIOR; WORKPLACE;

EID: 0036779450     PISSN: 00332941     EISSN: 1558691X     Source Type: Journal    
DOI: 10.2466/pr0.2002.91.2.607     Document Type: Article

References (32)

1. ADAMS, J. A. (1965) Inequity in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology. Vol. 2. New York: Academic Press. Pp. 267-299.
2. BATEMAN, T. S., & ORGAN, D. W. (1983) Job satisfaction and the good soldier: the relationship between affect and employee citizenship. Academy of Management Journal, 26, 587-595.
3. BLAU, P. (1964) Exchange and power in social life. New York: Wiley.
4. BRIEF, A. P., & ROBERSON, L. (1987) Job attitude organization: an exploratory study. Paper presented at the Academy of Management Meeting, New Orleans.
5. FARH, J., PODSAKOFF, P. M., & ORGAN, D. W. (1990) Accounting for organizational citizenship behavior: leader fairness and task scope versus satisfaction. Journal of Management, 16, 705-721.
6. GEORGE, J. M., & BETTENHAUSEN, K. (1990) Understanding prosocial behavior, sales performance, and turnover: a group-level analysis in a service context. Journal of Applied Psychology, 75, 34-40.
7. GOULDNER, A. W. (1960) The norm of reciprocity: a preliminary statement. American Psychological Review, 25, 161-178.
8. HACKMAN, J. R., & OLDHAM, G. R. (1975) Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159-170.
9. HACKMAN, J. R., & OLDHAM, G. R. (1980) Work redesign. Reading, MA: Addison-Wesley.
10. KIDWELL, R. E., JR., MOSSHOLDER, K. W., & BENNETT, N. (1997) Cohesiveness and organizational citizenship behavior: a multilevel analysis using work groups and individuals. Journal of Management, 23, 775-793.
11. LOWERY, C. M., & KRILOWICZ, T. J. (1996) Effect of organizational citizenship behaviors: evidence from productions supervisors. International Journal of Selection and Assessment, 4, 18-23.
12. MACKENZIE, S. B., PODSAKOFF, P. M., & FETTER, R. (1991) Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance. Organizational Behavior and Human Decision Processes, 50, 123-150.
13. MACKENZIE, S. B., PODSAKOFF, P. M., & FETTER, R. (1993) The impact of organizational citizenship behavior on evaluations of salespersons performance. Journal of Marketing, 57, 70-80.
14. MORRISON, E. W., (1996) Organizational citizenship behavior as a critical link between HRM practices and service quality. Human Resource Management, 35, 493-512.
15. MOORMAN, R. H. (1991) Relationship between organizational justice and organizational citizenship behaviors: do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76, 845-855.
16. MOORMAN, R. H. (1993) The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior. Human Relations, 46, 759-776.
17. NIEHOFF, B. P., & MOORMAN, R. H. (1993) Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36, 527-556.
18. O'REILLY, C. III, & CHATMAN, J. (1986) Organizational commitment and psychological attachment: the effects of compliance, identification, and internalization of prosocial behavior. Journal of Applied Psychology, 71, 492-499.
19. ORGAN, D. W. (1977) A reappraisal and reinterpretation of the satistaction-causes-pertormance hypothesis. Academy of Management Review, 2, 46-53.
20. ORGAN, D. W. (1988) Organizational citizenship behavior: the good soldier syndrome. Lexington, MA: D.C. Heath.
21. ORGAN, D. W. (1994) Personality and organizational citizenship behavior. Journal of Management, 20, 465-478.
22. ORGAN, D. W., & KONOVSKY, M. (1989) Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74, 157-164.
23. ORGAN, D. W., & RYAN, K. (1995) A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 776-801.
24. ORR, J. M., SACKETT, P. R., & MERCER, M. (1989) The role of prescribed and nonprescribed behaviors in estimating the dollar value of performance. Journal of Applied Psychology, 74, 34-40.
25. PODSAKOFF, P. M., & MACKENZIE, S. B. (1994) Organizational citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31, 351-363.
26. PODSAKOFF, P. M., MACKENZIE, S. B., & HIE, C. (1993) Organizational citizenship behaviors and managerial evaluations of employee performance: a review and suggestions for future research. Research in Personnel and Human Resources Management, 11, 1-40.
27. PUFFER, S. M. (1987) Prosocial behavior, noncompliant behavior, and work performance among commission salespeople. Journal of Applied Psychology, 72, 615-621.
28. R user's guide: basics, Version 5. Cary, NC: SAS Institute, Inc.
29. SMITH A. C., ORGAN, D. W., & NEAR, J. P. (1983) Organizational citizenship behavior: its nature and antecedents. Journal of Applied Psychology, 68, 653-663.
30. SMITH, P. C., KENDALL, L. M., & HULIN, C. L. (1969) The measurement of satisfaction in work and retirement. Chicago, IL: Rand-McNally.
31. TETT, R. P., & MEYER, J. P. (1993) Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta-analytic findings. Personnel Psychology, 46, 259-290.
32. WILLIAMS, L. J., & ANDERSON, S. E. (1991) Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.