Pathways to E-business leadership: Getting from bricks to clicks

MIT Sloan Management Review

Volumn 42, Issue 3, 2001, Pages 50-59

  Willcocks, Leslie P ^a   Plant, Robert ^b  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b UNIVERSITY OF MIAMI   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0002082820     PISSN: 15329194     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (15)

1. N. Venkatraman, "Five Steps to a Dot-Com Strategy: How To Find Your Footing on the Web," Sloan Management Review 41 (spring 2000): 15-28; and D. Feeny, "Making Business Sense of the E-Opportunity," Sloan Management Review 42 (winter 2001): 41-50.
2. N. Venkatraman, "Five Steps to a Dot-Com Strategy: How To Find Your Footing on the Web," Sloan Management Review 41 (spring 2000): 15-28; and D. Feeny, "Making Business Sense of the E-Opportunity," Sloan Management Review 42 (winter 2001): 41-50.
3. M. Vitale, "The Growing Risks of Information Systems Success," Management Information Systems Quarterly 10 (December 1986): 327-336. The article points to systems that change the basis of competition to a company's disadvantage, lower entry barriers, bring litigation or regulation, increase customers' or suppliers' power to the detriment of the innovator, turn out to be indefensible and may even induce disadvantage, are badly timed, transfer power and are resisted by other market players, and may work in one market niche but not in another. That implies an overreliance on the technology and inadequate analysis of the competitive context to which it is applied.
4. T. Davenport, "Putting the I in IT," in "Mastering Information Management," eds. T. Davenport and D. Marchand (London: Financial Times Prentice Hall, 1999), 1-6.
5. L. Willcocks, D. Feeny and G. Islei, eds., "Managing IT as a Strategic Resource" (Maidenhead, England: McGraw-Hill, 1997).
6. B.J. Pine, "Mass Customization: The New Frontier in Business Competition" (Boston: Harvard Business School Press, 1993). Though written before the Internet took off as a business tool, the book is highly relevant to Internet applications.
7. S. Mathur and A. Kenyon, "Creating Value: Shaping Tomorrow's Business" (London: Butterworth-Heinemann, 1997); and A.M. Van Nievelt, "Benchmarking Organizational and IT Performance," in "Beyond the IT Productivity Paradox," eds. L. Willcocks and S. Lester (Chichester, England: Wiley, 1999), 99-119.
8. S. Mathur and A. Kenyon, "Creating Value: Shaping Tomorrow's Business" (London: Butterworth-Heinemann, 1997); and A.M. Van Nievelt, "Benchmarking Organizational and IT Performance," in "Beyond the IT Productivity Paradox," eds. L. Willcocks and S. Lester (Chichester, England: Wiley, 1999), 99-119.
9. See, for example, P. Seybold with R. Marshak, "Customer.com: How To Create a Profitable Business Strategy for the Internet and Beyond" (New York: Random House, 1998); and S. Vandermerwe, "Customer Capitalism" (London: Nicholas Brealey Publishing, 1998); and F. Newell, "Loyalty.com: Customer Relationship Management in the New Era of Marketing" (New York: McGraw-Hill, 2000).
10. See, for example, P. Seybold with R. Marshak, "Customer.com: How To Create a Profitable Business Strategy for the Internet and Beyond" (New York: Random House, 1998); and S. Vandermerwe, "Customer Capitalism" (London: Nicholas Brealey Publishing, 1998); and F. Newell, "Loyalty.com: Customer Relationship Management in the New Era of Marketing" (New York: McGraw-Hill, 2000).
11. See, for example, P. Seybold with R. Marshak, "Customer.com: How To Create a Profitable Business Strategy for the Internet and Beyond" (New York: Random House, 1998); and S. Vandermerwe, "Customer Capitalism" (London: Nicholas Brealey Publishing, 1998); and F. Newell, "Loyalty.com: Customer Relationship Management in the New Era of Marketing" (New York: McGraw-Hill, 2000).
12. See, for example, A.M. van Nievelt and L. Willcocks, "Benchmarking Organizational and IT Performance" (Oxford: Templeton College, 1998); and E. Brynjolffson and L. Hitt, "Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending," in "Beyond the IT Productivity Paradox," eds. L. Willcocks and S. Lester (Chichester, England: Wiley, 1999), 39-68.
13. See, for example, A.M. van Nievelt and L. Willcocks, "Benchmarking Organizational and IT Performance" (Oxford: Templeton College, 1998); and E. Brynjolffson and L. Hitt, "Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending," in "Beyond the IT Productivity Paradox," eds. L. Willcocks and S. Lester (Chichester, England: Wiley, 1999), 39-68.
14. R. Plant, "E-Commerce: Formulation of Strategy" (New York: Prentice Hall, 2000); and C. Sauer and L. Willcocks, "Building the E-Business Infrastructure" (London: Business Intelligence, 2001).
15. R. Plant, "E-Commerce: Formulation of Strategy" (New York: Prentice Hall, 2000); and C. Sauer and L. Willcocks, "Building the E-Business Infrastructure" (London: Business Intelligence, 2001).