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Volumn 13, Issue 6, 2002, Pages 797-811

Do quality consultants offer a quality service?

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0036711444     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412022000010154     Document Type: Article
Times cited : (13)

References (21)
  • 4
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    • La normativa de aseguramiento de la calidad ISO 9000 en Cataluña: Expectativas y efectos. Estudio empírico
    • Reference SEC96-1005
    • Casadesús, M. (1998) La normativa de aseguramiento de la calidad ISO 9000 en Cataluña: Expectativas y efectos. Estudio empírico, Research Project CICYT, Reference SEC96-1005.
    • (1998) Research Project CICYT
    • Casadesús, M.1
  • 5
    • 0010717965 scopus 로고    scopus 로고
    • The benefits of the implementation of the ISO 9000 standard: Empirical research in 288 Spanish companies
    • Casadesús, M. &Giménez, G. (2000) The benefits of the implementation of the ISO 9000 standard: Empirical research in 288 Spanish companies, The TQM Magazine, 12, No. 6.
    • (2000) The TQM Magazine , vol.12 , Issue.6
    • Casadesús, M.1    Giménez, G.2
  • 6
    • 0005139295 scopus 로고    scopus 로고
    • Influencia de la certificación ISO 9000 en el avarice de la empresa española hacia la calidad total
    • Seville, Spain
    • Eescanciano, C. (2000) Influencia de la certificación ISO 9000 en el avarice de la empresa española hacia la calidad total, First World Conference on Production and Operations Management POM, Seville, Spain.
    • (2000) First World Conference on Production and Operations Management POM
    • Eescanciano, C.1
  • 7
    • 84986059625 scopus 로고    scopus 로고
    • Service quality: Perceived value, expectations, shortfalls, and bonuses
    • Groth, J.C. &Dye, R.T. (1999) Service quality: Perceived value, expectations, shortfalls, and bonuses, Managing Service Quality, 9, No. 4.
    • (1999) Managing Service Quality , vol.9 , Issue.4
    • Groth, J.C.1    Dye, R.T.2
  • 8
    • 0005204167 scopus 로고    scopus 로고
    • ISO (2001) http://www.iso.ch/iso/iso9000-14000/pdf/survey10thcycle.pdf.
    • (2001)
  • 9
    • 84887276441 scopus 로고    scopus 로고
    • ISO 9000 among Australian companies: Impact of time and reasons for seeking certification on perceptions of benefits received
    • Jones, R., Arndt, G. & Kustin, R. (1997) ISO 9000 among Australian companies: Impact of time and reasons for seeking certification on perceptions of benefits received, International Journal of Quality & Reliability Management, 14, No. 7.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.7
    • Jones, R.1    Arndt, G.2    Kustin, R.3
  • 10
    • 0005179773 scopus 로고
    • Croyden, UK, Lloyds Register Quality Assurance Services Ltd.
    • Lloyds Register Quality Assurance Ltd (1994) BS 5750/ ISO 9000-Setting Standards for Better Business (Croyden, UK, Lloyds Register Quality Assurance Services Ltd).
    • (1994) BS 5750/ ISO 9000 - Setting Standards for Better Business
  • 11
    • 0003366892 scopus 로고    scopus 로고
    • Analysis of the implementation of ISO 9000 quality assurance systems
    • Martínez, C. et al. (2000) Analysis of the implementation of ISO 9000 quality assurance systems, Work study, 49, No. 6.
    • (2000) Work study , vol.49 , Issue.6
    • Martínez, C.1
  • 12
    • 0002883986 scopus 로고    scopus 로고
    • Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation
    • Meegan, S.T. & Taylor, W.A. (1997) Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation, International Journal of Quality & Reliability Management, 14, No. 2.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.2
    • Meegan, S.T.1    Taylor, W.A.2
  • 13
    • 3543086340 scopus 로고    scopus 로고
    • Measurement of productivity of professional services. An illustration on Swedish management consulting firms
    • Nachum, L. (1999) Measurement of productivity of professional services. An illustration on Swedish management consulting firms, International Journal of Operations & Production Management, 19, No. 9.
    • (1999) International Journal of Operations & Production Management , vol.19 , Issue.9
    • Nachum, L.1
  • 17
    • 0005208146 scopus 로고    scopus 로고
    • The social impact of quality policy implementation on European industry
    • Brussels, The European Quality Promotion Policy, European Commission, DG III - Industry
    • Silva, A. & Giannuolo, G. (1996) The social impact of quality policy implementation on European industry, Compilation of Quality Series Documents (Brussels, The European Quality Promotion Policy, European Commission, DG III-Industry).
    • (1996) Compilation of Quality Series Documents
    • Silva, A.1    Giannuolo, G.2
  • 18
    • 0005231180 scopus 로고
    • BS 5750/ISO 9000/EN 29000: 1987, A positive contribution to better business
    • Vanguard Consulting Ltd (1994) BS 5750/ISO 9000/EN 29000: 1987, a positive contribution to better business, The TQM Magazine, 11, p. 60.
    • (1994) The TQM Magazine , vol.11 , pp. 60
  • 19
    • 0030167972 scopus 로고    scopus 로고
    • Implementing the ISO 9000 standards
    • Vloeberghs, D. & Bellens, J. (1996) Implementing the ISO 9000 standards, Quality Progress, 29, pp. 43-48.
    • (1996) Quality Progress , vol.29 , pp. 43-48
    • Vloeberghs, D.1    Bellens, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.