A continuous improvement process at Severn Trent Water

TQM Magazine

Volumn 14, Issue 5, 2002, Pages 284-292

  Tennant, Charles ^a   Warwood, Stephen J ^a   Chiang, Minda Mun Ping ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Continuous improvement; Customer service; Problem solving

Indexed keywords

COMPETITION; COST EFFECTIVENESS; CUSTOMER SATISFACTION; INDUSTRIAL RESEARCH; PERFORMANCE; REGULATORY COMPLIANCE; STANDARDS; WATER QUALITY;

CONTINUOUS IMPROVEMENT; CUSTOMER SERVICE;

TOTAL QUALITY MANAGEMENT;

EID: 0036391058     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780210439716     Document Type: Article

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