Understanding the interfaces: How ocean freight shipping lines can maximize satisfaction

Industrial Marketing Management

Volumn 31, Issue 6, 2002, Pages 491-504

  Durvasula, Srinivas ^a   Lysonski, Steven ^a   Mehta, Subhash C ^b  

^a MARQUETTE UNIVERSITY   (United States)

^b UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

Decision tree; Service encounters; Service quality; Service satisfaction; Services marketing

Indexed keywords

EID: 0036295117     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0019-8501(01)00201-2     Document Type: Article

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