Surveying service quality within university libraries

Journal of Academic Librarianship

Volumn 23, Issue 5, 1997, Pages 408-415

  Calvert, Philip J ^a   Hernon, Peter ^b  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

^b SIMMONS COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0009116478     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0099-1333(97)90041-0     Document Type: Article

References (4)

1. Hernon Peter, Altman Ellen. Service Quality in Academic Libraries. 1996;Ablex, Norwood, NJ.
2. Hernon Peter, Carvert Philip J. Methods for Measuring Service Quality in University Libraries in New Zealand. Journal of Academic Librarianship. 22:1996;387-391. This article reprints the entire survey.
3. Hernon, Altman. Service Quality in Academic Libraries. 1996;156.
4. Hernon Peter. Statistics: A Component of the Research Process. rev. ed. 1994;199 Ablex, Norwood, NJ.