Usability of the academic library Web site: Implications for design

College and Research Libraries

Volumn 62, Issue 4, 2001, Pages 355-367

  McGillis, Louise ^a   Toms, Elaine G ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035535865     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.62.4.355     Document Type: Article

References (34)

1. University of Toronto Library Mission Statement. Available online at: http:// www.library.utoronto.ca/aboutlibraries/index.html.
2. M. Harley, J. C. McCarthy, and R. K. Souza, "Why Most Web Sites Fail," Interactive Technology Series 3, no.7 (Forrester Research, 1998).
3. Gerald L. Lohse and Peter Spiller, "Quantifying the Effect of User Interface Design Features on Cyberstore Traffic and Sales," in CHI '98: Human Factors in Computing Systems, CHI 98 Conference Proceedings: Making the Impossible Possible, 18-23 April, Los Angeles (New York: Association of Computing Machinery, 1998), 211-18.
4. Jakob Nielsen, Designing Web Usability (Indianapolis, Ind.: New Riders Publishing, 2000).
5. Jared M. Spool et al, Web Site Usability: A Designer's Guide (San Francisco: Morgan Kaufman, 1999).
6. Shelley Gullikson, Ruth Blades, Marc Bragdon, et al., "The Impact of Information Architecture on Academic Web Site Usability," Electronic Library 17 (Oct. 1999): 293-304.
7. Christy Hightower, Julie Shih, and Adam Tilghman, "Recommendations for Benchmarking Web Site Usage among Academic Libraries," College & Research Libraries 59 (Jan. 1998): 61-79.
8. Mark Stover and Steven D. Zink, "World Wide Web Home Page Design: Patterns and Anomalies of Higher Education Library Home Pages," Reference Services Review 24 (1996): 7-20.
9. David L. King, "Library Home Page Design: A Comparison of Page Layout for Front-Ends to ARL Library Web Sites," College & Research Libraries 59 (Sept. 1998.): 458-65.
10. Laura B. Cohen and Julie M. Still, "A Comparison of Research University and Two-year College Library Web Sites: Content, Functionality, and Form," College & Research Libraries 60 (May 1999): 275-89.
11. John D'Angelo and Sherry K. Little, "Successful Web Pages: What Are They and Do They Exist?" Information Technology and Libraries 17 (June 1998): 71-81.
12. ISO, "Ergonomic Requirements for Office Work with Visual Display Terminals (VDTs), Part 11. Guidance on Usability." ISO 9241-11-1998.
13. Jeffrey Rubin, Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests (New York: John Wiley, 1994).
14. ISO, "Ergonomic Requirements for Office Work with Visual Display Terminals."
15. Janet Chisman, Karen Diller, and Sharon Walbridge, "Usability Testing: A Case Study," College & Research Libraries 60 (Nov. 1999): 552-69.
16. Jerilyn Veldof, Michael J. Prasse, and Victoria A. Mills, "Chauffeured by the User: Usability in the Electronic Library," Journal of Library Administration 26 (1999): 115-40.
17. MIT Libraries. Available online at: http://macfadden.mit.edu:9500/webgroup/usability/ results/index.html.
18. Roger Williams University. Available online at: http://gamma.rwu.edu/users/smcmullen/ usable.html.
19. Kenneth R. Paap and Nancy J. Cooke, "Design of Menus," in Handbook of Human-Computer Interaction, 2nd rev. ed., ed. Martin Helander, Thomas K. Landauer, and Prasad V. Prabhu (Amsterdam: Elsevier, 1997), 533-72.
20. Kent L. Norman, The Psychology of Menu Selection: Designing Cognitive Control of the Human/ Computer Interface (Norwood, N.J.: Ablex Publishing, 1991).
21. Kevin Larson and Mary Czerwinski, "Web Page Design: Implication of Memory, Structure, and Scent for Information Retrieval," in CHI '98: Human Factors in Computing Systems, CHI 98 Conference Proceedings: Making the Impossible Possible, 18-23 April, Los Angeles (New York: Association for Computing Machinery, 1998), 25-32.
22. Gullikson et al, "The Impact of Information Architecture on Academic Web Site Usability."
23. Michael D. Corry, Theodore W. Frick, and Lisa Hansen, "User-Centered Design and Usability Testing of a Web Site: An Illustrative Case Study," Educational Technology Research and Development 45 (1997): 65-76.
24. CHI-WEB discussion group. Available online at: chi-web@acm.org.
25. cwodtke@SIRIUS.COM (9 Feb 2000), CHI-WEB discussion group. Available online at: chiweb@acm.org.
26. Jan Panero Benway, "Banner Blindness: The Irony of Attention Grabbing on the World Wide Web," in Proceedings of the Human Factors and Ergonomics Society: 42nd Annual Meeting, vol. 1 (Santa Monica, Calif.: Human Factors and Ergonomics Society, 1998), 463-67. Also available online at: http://www.oxy.edu/~panero/BannerBlindness.pdf
27. Neilsen, Designing Web Usability.
28. Tom Brinck and Darren Gergle, "The Design of Banking Websites: Lessons from Iterative Design," in 3rd Asia Pacific Computer and Human Interaction: Proceedings, Shonan Village Center, Japan, July 15-17,1998 (Los Alamitos, Calif.: IEEE Computer Society,1998), 386-91.
29. Brinck and Gergle, "The Design of Banking Websites."
30. Roy Tennant, "Determining Our Digital Destiny," American Libraries 31 (Jan. 2000): 54-58.
31. James D. McKeen, Tor Guimaraes, and James C. Wetherbe, "The Relationship between User Participation and User Satisfaction: An Investigation of Four Contingency Factors," MIS Quarterly 18 (Dec. 1994): 427-51.
32. Pat L. Ensor, "What's Wrong with Cool?" Library Journal. Supplement: netconnect (spring 2000): 11-14.
33. Tiziana Catarci, "What Happened When Database Researchers Met Usability," Information Systems 25 (May 2000): 177-212.
34. Wayne Daniels and Kathy Scardellato, "Past into Future: Capturing Library Expertise in a Virtual Library," Library Hi-Tech 17 (1999): 181-88.