TELOS: A customer satisfaction evaluation software

Computers and Operations Research

Volumn 27, Issue 7-8, 2000, Pages 799-817

  Grigoroudis, Evangelos ^a   Siskos, Yannis ^a   Saurais, Olivier ^b  

^a TECHNICAL UNIVERSITY OF CRETE   (Greece)

^b Mgmt of Strategic Resources SA   (Switzerland)

Author keywords

Customer satisfaction software; Customer service technology; Ordinal regression analysis; Preference disaggregation modelling

Indexed keywords

DECISION MAKING; DECISION SUPPORT SYSTEMS; MARKETING; MATHEMATICAL MODELS; REGRESSION ANALYSIS;

CUSTOMER SATISFACTION EVALUATION SOFTWARE; MULTICRITERIA ANALYSIS; PREFERENCE DISAGGREGATION MODEL; SOFTWARE PACKAGE TELOS;

COMPUTER SOFTWARE;

METHODOLOGY; MULTICRITERIA ANALYSIS; SOFTWARE;

EID: 0034009315     PISSN: 03050548     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0305-0548(99)00119-7     Document Type: Article

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