Information as a distinct dimension for satisfaction assessment of outpatient psychiatric services

International Journal of Health Care Quality Assurance

Volumn 14, Issue 3, 2001, Pages 111-120

  Perreault, Michel ^a   Katerelos, Theodora E ^b   Sabourin, Stéphane ^c   Leichner, Pierre ^d   Desmarais, Julie ^a  

^a DOUGLAS MENTAL HEALTH UNIVERSITY INSTITUTE   (Canada)

^b UNIVERSITÉ DU QUÉBEC À MONTRÉAL   (Canada)

^c UNIVERSITÉ LAVAL   (Canada)

^d Providence Continuing Care Centre   (Canada)

Author keywords

Customer satisfaction; Information; Mental health

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CANADA; EPIDEMIOLOGY; FACTORIAL ANALYSIS; FEMALE; HEALTH CARE QUALITY; HUMAN; INFORMATION SERVICE; MALE; MENTAL HOSPITAL; METHODOLOGY; MIDDLE AGED; OUTPATIENT DEPARTMENT; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; STANDARD; STATISTICS; VALIDATION STUDY;

ADOLESCENT; ADULT; AGED; FACTOR ANALYSIS, STATISTICAL; FEMALE; HEALTH CARE SURVEYS; HOSPITALS, PSYCHIATRIC; HUMANS; INFORMATION SERVICES; MALE; MIDDLE AGED; OUTPATIENT CLINICS, HOSPITAL; PATIENT SATISFACTION; PSYCHOMETRICS; QUALITY INDICATORS, HEALTH CARE; QUEBEC; QUESTIONNAIRES;

EID: 0035237759     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860110391586     Document Type: Article

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