Towards joint value creation processes in professional services

TQM Magazine

Volumn 13, Issue 4, 2001, Pages 281-291

  Hirvonen, P ^a   Helander, N ^a  

^a UNIVERSITY OF OULU   (Finland)

Author keywords

Consumer behaviour; Customer satisfaction; Professional services; Value analysis

Indexed keywords

CUSTOMER SATISFACTION; PERSONNEL TRAINING; SOCIETIES AND INSTITUTIONS;

PROFESSIONAL SERVICES; VALUE ANALYSIS;

PROFESSIONAL ASPECTS;

EID: 0034887838     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780110391657     Document Type: Article

References (24)

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