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Volumn 13, Issue 4, 2001, Pages 281-291

Towards joint value creation processes in professional services

Author keywords

Consumer behaviour; Customer satisfaction; Professional services; Value analysis

Indexed keywords

CUSTOMER SATISFACTION; PERSONNEL TRAINING; SOCIETIES AND INSTITUTIONS;

EID: 0034887838     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780110391657     Document Type: Article
Times cited : (24)

References (24)
  • 9
    • 84986019352 scopus 로고    scopus 로고
    • Relationship marketing as a paradigm shift: Some conclusions from the 3OR approach
    • (1997) Management Decision , vol.35 , Issue.4 , pp. 267-272
    • Gummesson, E.1
  • 13
    • 85037410170 scopus 로고    scopus 로고
    • Asiantuntijat tulevaisuuden tekijöinä, Asiantuntijapalveluyritysten tulevaisuudenkuvat, Helsinkgin yliopiston Lahden tutkimus- ja koulutuskeskus
    • Gummerus Kirjapaino Oy, Saarijärvi (in Finnish)
    • (1998) Raportteja ja selvityksiä , vol.29
    • Lindqvist, J.1    Manninen, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.