Satisfaction with managed care

Journal of Nursing Care Quality

Volumn 15, Issue 1, 2000, Pages 12-21

  Ipsen, Steven K ^a   Fosbinder, Donna ^a   Williams, Mary ^a   Warnick, Myrna ^a   Lertwachara, Kaveepan ^b   Paita, Luis Manuel C ^b  

^a BRIGHAM YOUNG UNIVERSITY   (United States)

^b UTAH DEPARTMENT OF HEALTH   (United States)

Author keywords

Managed care; Patient satisfaction

Indexed keywords

ARTICLE; HEALTH INSURANCE; HEALTH STATUS; HUMAN; INCOME; MALE; MEDICAID; PATIENT SATISFACTION; QUESTIONNAIRE; RANDOMIZATION; UNITED STATES; UTILIZATION REVIEW;

HEALTH STATUS; HUMANS; INCOME; MALE; MANAGED CARE PROGRAMS; MEDICAID; PATIENT SATISFACTION; QUESTIONNAIRES; RANDOM ALLOCATION; UNITED STATES; UTAH;

EID: 0034296801     PISSN: 10573631     EISSN: None     Source Type: Journal    
DOI: 10.1097/00001786-200010000-00003     Document Type: Article

References (28)

1. E. Friedman, "Capitation, Integration and Managed Care: Lessons from Early Experiments," JAMA 275 (1996): 957-963.
2. L.E.. Block, "Evolution, Growth and Status of Managed Care in the United States," Public Health Reviews 25 (1997): 193-244.
3. K. Jost, "Editor's Note," Congressional Quarterly 3 (Spring 1998): 5-18.
4. Office of Health Data Analysis, Utah Department of Health, 1997 Satisfaction Survey of Enrollees in Utah HMOs. Salt Lake City: Office of Health Data Analysis, Utah Department of Health, 1997.
5. C.G. Benda and F.A. Rozovsky, Liability and Risk Management in Managed Care. Gaithersburg, MD: Aspen Publishers, Inc., 1998.
6. D.F. Phillips, "A Quarter Century of Health Maintenance," JAMA 280 (1998): 2059-2062.
7. G.F. Riley, et al., "Stage at Diagnosis and Treatment Patterns among Older Women with Breast Cancer," JAMA 281 (1999): 720-726.
8. J.J. Seidman, "Review of Studies that Compare the Quality of Cardiovascular Care in HMO Versus Non-HMO Settings," JAMA 281 (1999): 688f.
9. P. Eastman, "Older Patients with CVD Remain Wary of Managed Care," Cardiology World News 14 (1998): 6-7, 22.
10. D.U. Himmelstein, et al., "Quality of Care in Investor-Owned vs. Not-for-Profit HMOs," JAMA 282 (1999): 159-163.
11. K. Davis, et al., Choice Matters: Enrollees Views of Their Health Plans," Health Affiliated 14 (1995): 99-112.
12. F. J. Hellinger, "The Effect of Managed Care on Quality," Archives of Internal Medicine 158 (1998): 833-841.
13. R.D. Hays, et al., "Member Ratings of Health Care Provided by 48 Physician Groups," Archives of Internal Medicine 158 (1998): 785-790.
14. R. Wyn, et al., "Women and Managed Care: Satisfaction with Provider Choice, Access to Care, Plan Costs and Coverage," Journal of American Medical Women's Association 52 (1997): 60-64.
15. J.W. Pichert, et al., "What Health Professionals Can Do To Identify and Resolve Patient Dissatisfaction," Journal on Quality Improvement 24 (1998): 303-312.
16. National Committee for Quality Assurance, "QualityCompass - National Averages," http:// www.ncqa.org/pages/info/quality%20 compass/national.htm. Accessed 17 March 1999.
17. J.S. Alpert, "Where Have All the Flowers Gone. Where Is the Joy in Medicine?" Archives of Internal Medicine 158 (1998): 693.
18. M. Davidson, "Gone Fishing; Leaving the Practice of Medicine," Health Care Business Digest 3 (1998): 32-33.
19. D.S. Feldman, et al., "Effects of Managed Care on Physician-Patient Relationships, Quality of Care and the Ethical Practice of Medicine," Archives of Internal Medicine 158 (1998): 1626-1632.
20. S.R. Simon, et al., "Views of Managed Care -A Survey of Students, Residents, Faculty, and Deans at Medical Schools in the United States," The New England Journal of Medicine 340 (1999): 928-936.
21. T. D. Lewers, "Giving Physicians a Collective Voice To Speak for Patients," American Medical News 42 (1999): 19.
22. M. Freudenheim, "Big H.M.O. To Give Decisions on Care Back to Doctors," http://www. nytimes.com/library/financial/110999 united-healthcare.html. Accessed 9 November 1999.
23. S.H. et al., "An Evaluation of Utah's Primary Care Case Management Program for Medicaid Recipients," Medical Care 26 (1998): 1021-1032.
24. Utah Association of Health Care Providers, Utah Managed Health Care Information, Managed Health Care Trends in Utah: Enrollments in Non-Government HMOs and PPOs. Salt Lake City, UT: Utah Association of Health Care Providers, 1998.
25. A. Relman, "The Decline and Fall of Managed Care," Hospital and Health Networks 72 (1998): 70-72.
26. J.E. Sisk, et al., "Evaluation of Medicaid Managed Care. Satisfaction, Access, and Use," JAMA 276 (1996): 50-55.
27. T.A. Daschle, "Bill Summary and Status for the 106th Congress," http://thomas.loc.gov/ cgi-bin/bdquery/z?d106: SN00006: @@@L. Accessed 7 October 1999.
28. R.V. Chaundry, et al., "Medicaid Recipients' Experiences under Mandatory Managed Care," American Journal of Managed Care 5 (1999): 413-426.