What health professionals can do to identify and resolve patient dissatisfaction.

The Joint Commission journal on quality improvement

Volumn 24, Issue 6, 1998, Pages 303-312

  Pichert, J W ^a   Miller, C S ^a   Hollo, A H ^a   Gauld Jaeger, J ^a   Federspiel, C F ^a   Hickson, G B ^a  

^a VANDERBILT UNIVERSITY MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICES RESEARCH; HUMAN; METHODOLOGY; PATIENT ADVOCACY; PATIENT SATISFACTION; STATISTICS; TOTAL QUALITY MANAGEMENT; UNITED STATES;

ATTITUDE OF HEALTH PERSONNEL; HEALTH SERVICES RESEARCH; HUMANS; PATIENT ADVOCACY; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; TENNESSEE; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 0032085296     PISSN: 10703241     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1070-3241(16)30382-0     Document Type: Article

References (0)