Analyzing the media usage behavior of telework groups: A contingency approach

IEEE Transactions on Systems, Man and Cybernetics Part C: Applications and Reviews

Volumn 29, Issue 1, 1999, Pages 127-139

  Shin, Bongsik ^a  

^a UNIVERSITY OF NEBRASKA AT OMAHA   (United States)

Author keywords

Electronic communication; Media choice; Telework

Indexed keywords

EID: 0038887761     PISSN: 10946977     EISSN: None     Source Type: Journal    
DOI: 10.1109/5326.740675     Document Type: Article

References (44)

1. O. L. Sheng and K. A. Higa, Framework for the design of knowledge-based organizational communication systems, MIS Dept., Univ. Arizona, Tucson, Working Paper, 1996.
2. D. A. Adams, P. A. Todd, and R. R. Nelson, A comparative evaluation of the impact of electronic and voice mail on organizational communication, Inform. Manage., vol. 24, pp. 9-21, 1993.
3. R. E. Rice, D. Hughes, and G. Love, Usage and outcomes of electronic messaging at an R&D organization: Situational constraints, job level, and media awareness, Office: Technol. People, vol. 5, no. 2, pp. 141-161, 1989.
4. L. Sproull and S. Kiesler, Reducing social context cues: Electronic mail in organizational communication, Manage. Sci., vol. 32, no. 11, pp. 1492-1512, 1986.
5. L. F. Motiwalla and J. F. Nunamaker, MAIL-MAN: A knowledgebased MAIL assistant for MANager, J. Organizational Comput, vol. 2, no. 2, pp. 131-154, 1992.
6. R. L. Daft and R. H. A. Lengel, Proposed integration among information requirements, media richness, and structural design, Manage. Sci., vol. 32, pp. 554-571, 1986.
7. _, Information richness: A new approach to managerial behavior and organization design, Res. Organizational Behavior, vol. 6, pp. 191-233, 1984.
8. R. E. Rice, Mediated group communication, The New Media: Communication, Research, and Technology. Beverly Hills, CA: Sage, 1984, pp. 129-154.
9. L. K. Trevino, R. H. Lengel, and R. L. Daft, Media symbolism, media richness, and media choice in organizations: A symbolic interactionist perspective, Commun. Res., vol. 14, no. 5, pp. 553-574, 1987.
10. D. W. Straub, The effect of culture on IT diffusion: E-mail and FAX in Japan and the US, Inform. Syst. Res., vol. 5, no. 1, pp. 23-47, 1994.
11. J. Fulk, Social construction of communication technology, Acad. Manage. J., vol. 36, no. 5, pp. 921-950, 1993.
12. A. S. Lee, Electronic mail as a medium for rich communication: An empirical investigation using Hermeneutic interpretation, MIS Quart., vol. 18, no. 2, pp. 143-157, 1994.
13. J. Schmitz and J. Fulk, Organizational colleagues, media richness, and electronic mail, Commun. Res., vol. 18, no. 4, pp. 487-523, 1991.
14. R. L. Daft, A dual-core model of organizational innovation, Acad. Manage. J., vol. 21, no. 2, pp. 193-210, 1978.
15. E. M. Rogers, Diffusion of Innovations. New York: Free Press, 1983.
16. J. Fulk, C. W. Steinfield, J. Schmilz, and J. G. Power, A social information processing model of media use in organizations, Commun. Res., vol. 14, no. 5, pp. 529-552, 1987.
17. A. B. Crawford, Corporate electronic mail - A communication-intensive application of information technology, MIS Quart, vol. 6, pp. 1-14, 1982.
18. H. C. Lucas and J. Baroudi, The role of information technology in organizational design, J. Manage. Inform. Syst., vol. 10, no. 4, pp. 9-23, 1994.
19. L. Sproull and S. Kiesler, Two-level perspective on electronic mail in organizations, J. Organizational Comput., vol. 2, no. 1, pp. 125-134, 1991.
20. S. P. Weisband and B. A. Reinig, Managing user perceptions of e-mail privacy, Commun. ACM, vol. 38, no. 12, pp. 40-47, 1995.
21. V. D. Martino and L. Wirth, Telework: A new way of working and living, Int. Labor Rev., vol. 129, no. 5, pp. 529-553, 1990.
22. P. L. Mokhtarian and K. Sato, A comparison of the policy, social, and cultural contexts for telecommuting in Japan and the United States, Social Sci. Comput. Rev., vol. 12, no. 4, pp. 641-658, 1994.
23. M. H. Olson, Organizational barriers to telework, Present Situation and Future Development of a New Form of Work Organization. Amsterdam, The Netherlands: Elsevier, 1988.
24. M. Gary, N. Hodson, and G. Gordon, Teleworking Explained. New York: Wiley, 1993.
25. C. P. Ruppel and S. J. Harrington, Telework: An innovation where nobody is getting on the bandwagon, Database, vol. 26, no. 2-3, pp. 87-104, 1995.
26. C. H. Kriebel and D. M. Strong, A survey of the MIS and telecommunications activities of major business firms, MIS Quart., vol. 8, pp. 171-177, 1984.
27. K. Bystrom and K. Jarvelin, Task complexity affects information seeking and use, Inform. Processing Manage., vol. 31, no. 2, pp. 191-213, 1995.
28. R. E. Rice, Task analyzability, use of new media, and effectiveness: A multi-site exploration of media richness, Organization Sci., vol. 3, no. 4, pp. 475-500, 1992.
29. R. L. Daft and N. B. Macintosh, A tentative exploration into the amount and equivocality of information processing in organizational work units, Admin. Sci. Quart., vol. 26, pp. 207-224, 1981.
30. J. Fulk and B. Boyd, Emerging theories of communication in organizations, J. Manage., vol. 17, no. 2, pp. 407-446, 1991.
31. M. L. Markus, Electronic mail as the medium of managerial choice, Organization Sci, vol. 5, no. 4, pp. 502-527, 1994.
32. N. S. Contractor and E. M. Eisenberg, Communication networks and new media in organizations, Organizations and Communication Technology. Newbury Park, CA: Sage, 1990, pp. 117-140.
33. J. R. Kimberly and M. J. Evanisko, Organizational innovation: The influence of individual, organizational, and contextual factors on hospital adoption of technological and administrative innovation, Acad. Manage. J., vol. 24, no. 4, pp. 689-713, 1981.
34. T. H. Kwon and R. W. Zmud, Unifying the fragmented models of information systems implementation, Critical Issues in Information Systems Research. New York: Wiley, 1987.
35. B. Barry and T. Bateman, Perception of influence in managerial dyads: The role of hierarchy, media, and tactics, Human Relations, vol. 45, no. 6, pp. 555-574, 1992.
36. R. R. Panko, Managerial communication patterns, J. Organizational Comput., vol. 2, no. 1, pp. 95-122, 1992.
37. K. J. Brookhouse, R. M. Guion, and M. E. Doherty, Social desirability response bias as one source of the discrepancy between subjective weights and regression weights, Organizational Behavior Human Decision Processes, vol. 37, pp. 316-328, 1986.
38. H. J. Arnold and D. C. Feldman, Social desirability response bias in self-report choice situations, Acad. Manage. J., vol. 24, no. 2, pp. 377-385, 1981.
39. M. H. Zack, Interactivity and communication mode choice in ongoing management groups, Inform. Syst. Res., vol. 4, no. 3, pp. 207-239, 1993.
40. K. Nakamura, Y. Masuda, and Y. Kiyokane, Roles of communication media in telework environments, in Proc. 28th Annu. Hawaii Int. Conf. Syst. Sci., 1995, pp. 446-455.
41. T. Ide, N. Hiroshige, and Y. Kiyokane, Relationships between group communication and work styles in telework, in Proc. 1st Asia Pacific DSI Conf., Hong Kong, 1996, pp. 1047-1056.
42. D. J. Campbell, Task complexity: A review and analysis, Acad. Manage. Rev., vol. 13, no. 1, pp. 40-52, 1988.
43. W. A. Spinks, Satellite and resort offices in Japan, Transportation, vol. 18, pp. 343-363, 1991.
44. A. Agresti, Analysis of Ordinal Categorical Data. New York: Wiley, 1984.