Dow corning's image repair strategies in the breast implant crisis

Communication Quarterly

Volumn 44, Issue 1, 1996, Pages 29-41

  Brinson, Susan L ^a   Benoit, William L ^b  

^a AUBURN UNIVERSITY   (United States)

^b UNIVERSITY OF MISSOURI   (United States)

Author keywords

Breast implants; Crisis management; Dow corning; Image restoration; Rhetorical criticism

Indexed keywords

EID: 85007856859     PISSN: 01463373     EISSN: 17464102     Source Type: Journal    
DOI: 10.1080/01463379609369998     Document Type: Article

References (51)

1. 1992. A step forward on breast implants. Chicago Tribune, February 12: 16
2. 1992. After U.S. warning, Dow curbs assurances about breast implants. New York Times, January 1: A8
3. Benoit, W. L., 1995. Accounts, excuses, and apologies: A theory of image restoration strategies., Albany, NY: State University of New York Press.
4. Benoit, W. L., and Brinson, S. L., 1994. AT&T: Apologies are not enough. Communication Quarterly, 42: 75-88.
5. Benoit, W. L., Gullifor, P., and Panici, D., 1991. President Reagan's defensive discourse on the Iran-Contra affair. Communication Studies, 42: 272-294.
6. Blakeslee, S., 1994. Dow Corning had conflicting findings on silicone. New York Times, May 9: A11
7. 1991. Breast-implant maker releasing data to back safety claim. New York Times, July 18: A16
8. January 27 1992. “ Breast implants: Assigning blame. ”. In U.S. News and World Report Vol. 112, January 27, 17
9. Brown, P., and Levinson, S., 1978. “ Universals in language usage: Politeness phenomena. ”. In Questions and politeness, Edited by: Goody, E., 56-310. Cambridge: Cambridge University Press.
10. Burke, K., 1970. Rhetoric of religion., Berkeley, CA: University of California Press.
11. Burke, K., 1973. The philosophy of literary forms, (3rd Ed.), Berkeley, CA: University of California Press.
12. Cimons, M., 1991. FDA: Breast implant hot line attacked. Los Angeles Times, December 31: A1
13. Cimons, M., 1992a. Maker defends silicone implants. Los Angeles Times, January 14: D3
14. Cimons, M., 1992b. Breast implant safety data to be released. Los Angeles Times, January 23: A20
15. Cimons, M., 1992c. Implant firm to probe its own actions. Los Angeles Times, January 30: A21
16. Cimons, M., 1992d. Data raises new concerns on breast implant safety. Los Angeles Times, February 11: A1
17. Cowley, G., 1992. Calling a halt to the big business of silicone implants. Newsweek, 119 January 20: 56
18. Feder, B. J., 1992. Reorganization at Dow Corning surprises experts. New York Times, February 11: A18
19. 1994. Firms agree to breast implant settlement. Washington Post, March 24: A30
20. Gladwell, M., 1992a. Dow agrees to release safety data on breast implants. Washington Post, January 23: A3
21. Gladwell, M., 1992b. Documents tell risks of implants. Washington Post, February 11: A1
22. Gladwell, M., 1992c. Breast implant maker offers to monitor safety. Washington Post, February 20: A1
23. Gladwell, M., 1992d. Dow Corning to quit silicone breast-implant business. Washington Post, March 19: A1
24. Goffman, E., 1967. On face-work., New York: Anchor Books.
25. Hilts, P. J., 1991a. Drug agency questions companies’ safety data on breast implants. New York Times, September 17: B6
26. Hilts, P. J., 1991b. Breast implants are imperiled as U.S. rejects safety data. New York Times, November 14: A1
27. Hilts, P. J., 1992a. Maker of implants balked attesting, its records show. New York Times, January 13: A1
28. Hilts, P. J., 1992b. Maker of silicone breast implants says data show them to be safe. New York Times, January 14: A1
29. Hilts, P. J., 1992c. FDA tells company to release implant data. New York Times, January 21: C7
30. Hilts, P. J., 1992d. Company to release data questioning implant safety. New York Times, January 23: A20
31. Hilts, P. J., 1992e. Top manufacturer of breast implant replaces its chief. New York Times, February 11: A1
32. Hilts, P. J., 1992f. More studies on breast implants vowed. New York Times, February 20: A18
33. Hilts, P. J., 1992g. As it quits implant business, makers says product is safe. New York Times, March 30: A12
34. Hilzenrath, D. S., 1992. Experts fault Dow Corning on crisis control. Washington Post, February 12: F1
35. 1992. Implant impact. Chicago Tribune, February 23: 61
36. Jenish, D., 1992. Dow Coming's retreat. Maclean's, 105 March 30: 39
37. Kolata, G., 1993. Accord on implant suit brings flood of queries. New York Times, September 11: A7
38. Kolata, G., 1994. Three breast implant makers agree to pay $3.7 billion. New York Times, February 20: 28
39. Moffat, S., 1992. Dow Corning: Harsh lesson in crisis management. Los Angeles Times, February 12: D1
40. Nesmith, J., 1992. Implant maker shuffles its execs as crisis grows. Atlanta Constitution, February 11: A1
41. 1992. Out of the implant business. Washington Post, March 22: C6
42. Reibstein, L., 1992. Fighting the implant ‘fire.’. Newsweek, 119 February 24: 38
43. Rensberger, B., 1992a. Breast implant study findings misrepresented. Washington Post, January 16: A1
44. Rensberger, B., 1992b. Breast implant records were “faked.”. Washington Post, November 3: A3
45. Schlenker, B. R., 1980. Impression management., Monterey, CA: Brooks/Cole.
46. Scott, M. H., and Lyman, S. M., 1968. Accounts. American Sociological Review, 33: 46-62.
47. Seligmann, J., 1992. Another blow to implants. Newsweek, 119 January 6: 45
48. 1992. Silicone blues. Time, 139 February 24: 65
49. October-December 1991. Television News Index and Abstracts., October-December, Nashville, TN: Vanderbilt Television News Archives. January-March 1992.
50. Ware, B. L., and Linkugel, W. A., 1973. They spoke in defense of themselves: On the generic criticism of apologia. Quarterly Journal of Speech, 59: 273-283.
51. Woutat, D., 1992. New chief has crisis credentials. Los Angeles Times, February 12: D4