Customer Service System - Past, present and future

BT Technology Journal

Volumn 15, Issue 1, 1997, Pages 29-45

  Harrison, P F ^a,b,c  

^a BT Group   (United Kingdom)

^b UNIVERSITY OF WESTMINSTER   (United Kingdom)

^c City University

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; OPERATIONS RESEARCH; STRATEGIC PLANNING; SYSTEMS ANALYSIS; TELEPHONE SYSTEMS;

BILLING; BUSINESS PROCESSES; CUSTOMER SERVICE SYSTEM; INTEGRATED SYSTEM; OPERATIONAL SUPPORT SYSTEM; ORDER HANDLING; REPAIR HANDLING;

TELECOMMUNICATION SERVICES;

EID: 0030828225     PISSN: 13583948     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1018627127873     Document Type: Article

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