A service system for BT's mAjor Customers

British Telecommunications Engineering

Volumn 15, Issue 4, 1997, Pages 309-314

  White, Paul ^a,b,c  

^a BT Group   (United Kingdom)

^b BT ^*  (United Kingdom)

^c LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER ASSISTED MAINTENANCE FOR SPECIAL SERVICES (CAMSS); COMPUTER TELEPHONY INTEGRATION; CUSTOMER SERVICE SYSTEM (CSS); INTRANET; SOFTWARE PACKAGE WINDOWS; WORLD WIDE WEB (WWW);

ALGORITHMS; ASYNCHRONOUS TRANSFER MODE; DISTRIBUTED DATABASE SYSTEMS; FAULT TOLERANT COMPUTER SYSTEMS; GRAPHICAL USER INTERFACES; INFORMATION RETRIEVAL SYSTEMS; INTERACTIVE COMPUTER SYSTEMS; OFFICE AUTOMATION; ONLINE SYSTEMS; TELECOMMUNICATION SERVICES; VOICE/DATA COMMUNICATION SYSTEMS; WIDE AREA NETWORKS;

TELECOMMUNICATION NETWORKS;

EID: 0030683723     PISSN: 0262401X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (3)

1. HARRISON, P. F. Customer Service System-Past, Present and Future. BT Technol. J., Jan. 1997, 15(1).
2. CHANDLER, J. Management of Special Services-Designing for a Changing World. BT Technol. J., Jan. 1997, 15(1).
3. MATHIESON, G. Customer Handling Intermediate Server-An Architecture-Led Project. BT Technol. J., Jan. 1997, 15.