Management of special services - Designing for a changing world

BT Technology Journal

Volumn 15, Issue 1, 1997, Pages 87-97

  Chandler, J ^a,b,c  

^a DURHAM UNIVERSITY   (United Kingdom)

^b BT Group   (United Kingdom)

^c COSMOSS ^*

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER HARDWARE; COMPUTER SOFTWARE; DATA STORAGE EQUIPMENT; MANAGEMENT; SYSTEMS ANALYSIS;

CUSTOMER SERVICE SYSTEM; IDENTICAL SOFTWARE; MULTIPLE VIRTUAL STORAGE SYSTEM; SPECIAL SERVICES;

TELECOMMUNICATION SERVICES;

EID: 0030857754     PISSN: 13583948     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1018687313760     Document Type: Article

References (5)

1. Harrison P F: 'Customer service system - past, present and future', BT Technol J, 15, No 1. pp 29-45 (January 1997).
2. Cordingley E S and Dai H: 'Encapsulation - an issue for legacy systems', BT Technol J, 11, No 3, pp 52-64 (July 1993).
3. White P: 'A service system for major customers', BT Technol J, 15, No 1, pp 81-86 (January 1997).
4. Calladine J: 'BT Middleware - software as infrastructure', BT Technol J, 15, No 1, pp 135-146 (January 1997).
5. Garwood G J: 'Work Manager', BT Technol J, 15, No 1, pp 58-68 (January 1997).