Guidelines for implementing and maintaining virtual reference services

Reference and User Services Quarterly

Volumn 44, Issue 1, 2004, Pages 9-13

  Glace, John ^a   Kern, Kathleen ^a   Morse, Lori ^a   Rice, Janice ^a   Ronan, Jana ^a   Sloan, Bernie ^a   Stacey Bates, Kris ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 8744225951     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (6)

1. Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines." Reference & Users Services Quarterly 38, no. 1 (Summer 1998): 77-81.
2. Reference and User Services Association, "Professional Competencies for Reference and User Services Librarians." Approved by the RUSA Board of Directors, June 2004. www. ala.org/ala/rusa/rusaprotools/reference guide/professional.htm.
3. Reference and User Services Association, "Guidelines for Behavioral Performance of Reference and Information Services Professionals." Approved by the RASD Board of Directors, Jan. 1996. www.ala.org/ala/rusa/rusaprotools/ referenceguide/guidelinesbehavioral.htm.
4. The NISO Question/Answer Transaction Protocol is under development at this time. Information about this protocol is available at the NISO Committee AZ Web sites. NetRef. www.loc.gov/standards/netref; NISO, "Networked Reference Services." www.niso.org/committees/committee_az.html.
5. The NISO Question/Answer Transaction Protocol is under development at this time. Information about this protocol is available at the NISO Committee AZ Web sites. NetRef. www.loc.gov/standards/netref; NISO, "Networked Reference Services." www.niso.org/committees/committee_az.html.
6. "Nondiscrimination under Federal Grants and Programs: Electronic and Information Technology," Title 29 U.S. Code, Pt. 794d 2004 ed.