Assessing Reference: Using the Wisconsin-Ohio Reference Evaluation Program in an Academic Science Library

Issues in Science and Technology Librarianship

Volumn 2006, Issue 46, 2006, Pages

  Paster, Amy ^a   Fescemyer, Kathy ^a   Henry, Nancy ^a   Hughes, Janet ^a   Smith, Helen ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85180822615     PISSN: None     EISSN: 10921206     Source Type: Journal    
DOI: 10.29173/istl2055     Document Type: Article

References (12)

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2. Bunge, C.A. 1991. Gathering and using patron and librarian perceptions of question-answering success. In: Evaluation of Public Services and Public Services Personnel (ed. by B. Allen), pp.59-83. Champaign, Ill.: University of Illinois Graduate School of Library and Information Science.
3. Christensen, B.E., Du Mont, M.J. & Green, A. 2001. Taking note: assessing the performance of reference service in academic music libraries: a progress report. Notes 58(1):39-54.
4. Lasocki, D. 2002. A critique and response to the use of the instrument in the published study "Taking Note: Assessing the performance of Reference Service in Academic Music Libraries" (Notes, September 2001, pp.39-54). Notes 58(3): 699-703.
5. LibQUAL Home Page. n.d. [Online]. Available: http://www.libqual.org/ [Accessed April 13, 2006].
6. Moysa, S. 2004. Evaluation of customer service behaviour at the reference desk in an academic library. Feliciter 50(2):60-63.
7. Murfin, M. E. and Gugelchuk, G. M. 1987. Development and testing of a reference transaction assessment instrument. College & Research Libraries 48:314-38.
8. Radcliff, C. 2006. List of WOREP participating libraries. E-mail correspondence April 25, 2006.
9. Richardson, J. V. 2002. Reference is better than we thought. Library Journal 127(7): 41-42.
10. Robbins, K. & Daniels, K. 2001. Benchmarking reference desk service in academic health science libraries: a preliminary survey. College & Research Libraries 62(4):348-353.
11. Stalker, J.C., & Murfin, M.E. 1996. Quality reference service: a preliminary case study. The Journal of Academic Librarianship 22(6): 423-429.
12. Wisconsin-Ohio Reference Evaluation Program. n.d. [Online]. Available: {http://worep.library.kent.edu/} [Accessed April 13, 2006].