메뉴 건너뛰기




Volumn 7, Issue , 1997, Pages 1-232

Procedural and declarative information in software manuals: Effects on information use, task performance and knowledge

(1)  Ummelen, Nicole a  

a NONE

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85170235754     PISSN: 09277706     EISSN: None     Source Type: Book Series    
DOI: None     Document Type: Review
Times cited : (4)

References (59)
  • 1
    • 84970157743 scopus 로고
    • Coming to tenns: How researchers in learning and literacy talk about knowledge
    • Alexander, P.A., Schallert, D.L., & Hare, V.C. (1991). Coming to tenns: How researchers in learning and literacy talk about knowledge. Review of EducationalResearch, 61, 315-343.
    • (1991) Review of EducationalResearch , vol.61 , pp. 315-343
    • Alexander, P.A.1    Schallert, D.L.2    Hare, V.C.3
  • 3
    • 0021383677 scopus 로고
    • Instructional manipulation of users' mental models for electronic calculators
    • Bayman, P., & Mayer, R.E. (1984). Instructional manipulation of users' mental models for electronic calculators. International journal of man-machine studies. 20, 189-199.
    • (1984) International journal of man-machine studies , vol.20 , pp. 189-199
    • Bayman, P.1    Mayer, R.E.2
  • 12
    • 0009370886 scopus 로고
    • Initial skill learning: an analysis of how elaborations can facilitate the three components
    • Morris Ed, New York: Wiley & Sons
    • Charney, D.H., & Reder, L.M. (1987). Initial skill learning: an analysis of how elaborations can facilitate the three components. In P. Morris (Ed.), Modelling cognition (pp. 135-165). New York: Wiley & Sons.
    • (1987) Modelling cognition , pp. 135-165
    • Charney, D.H.1    Reder, L.M.2
  • 15
    • 0041003063 scopus 로고
    • Actions and procedural directions
    • R.S. Tomlin Ed, Amsterdam: John
    • Dixon, P. (1987). Actions and procedural directions. In R.S. Tomlin (Ed.), Coherence and grounding in discourse (pp. 69-89). Amsterdam: John
    • (1987) Coherence and grounding in discourse , pp. 69-89
    • Dixon, P.1
  • 16
    • 0039676422 scopus 로고
    • Students' strategies for writing instructions: Organizing conceptual information in text
    • Donin, J., Bracewell, R.J., Frederiksen, C.H., & Dillinger, M. (1992). Students' strategies for writing instructions: Organizing conceptual information in text. Written Communication, 9, 209-236.
    • (1992) Written Communication , vol.9 , pp. 209-236
    • Donin, J.1    Bracewell, R.J.2    Frederiksen, C.H.3    Dillinger, M.4
  • 18
    • 84928838137 scopus 로고
    • Concurrent verbal reports on text comprehension: A review
    • Ericsson. K.A. (1988). Concurrent verbal reports on text comprehension: A review. Text, 8, 295-325.
    • (1988) Text , vol.8 , pp. 295-325
    • Ericsson, K.A.1
  • 20
    • 1642613896 scopus 로고
    • Processing procedural documents: A cognitive model for following instructions
    • Guthrie, J.T., Bannett, S., & Weber, S. (1991). Processing procedural documents: A cognitive model for following instructions. Educational Psychology Review. 3, 249-265.
    • (1991) Educational Psychology Review , vol.3 , pp. 249-265
    • Guthrie, J.T.1    Bannett, S.2    Weber, S.3
  • 21
    • 84909884373 scopus 로고
    • Space and structure in instructional text
    • J. Hartley Ed, London: Kogan
    • Hartley, J. (1980). Space and structure in instructional text. In J. Hartley (Ed.), The psychology ofwritten communication. London: Kogan page.
    • (1980) The psychology ofwritten communication
    • Hartley, J.1
  • 23
    • 6044265738 scopus 로고
    • Translating hierarchical instructions into linear text: Depth-first versus breadth-first approaches
    • M. Steehouder, C. Jansen, van der Poort, & R. Verheijen Eds, Amsterdam/Atlanta: Rodopi
    • Hoeken, H., Mom, M., & Maes, F. (1994). Translating hierarchical instructions into linear text: Depth-first versus breadth-first approaches. In M. Steehouder, C. Jansen, P. van der Poort, & R. Verheijen (Eds.), The quality of technical documentation (pp. 99-113). Amsterdam/Atlanta: Rodopi
    • (1994) The quality of technical documentation , pp. 99-113
    • Hoeken, H.1    Mom, M.2    Maes, F.3
  • 24
    • 0012621532 scopus 로고
    • Structured writing and text design
    • D.H. Jonassen Ed, Englewood Cliffs, NJ: Educational Technology Publications
    • Hom, R.E. (1982). Structured writing and text design. In D.H. Jonassen (Ed.), The technology of text: Principles for structuring, designing and displaying text (pp. 341-367). Englewood Cliffs, NJ: Educational Technology Publications.
    • (1982) The technology of text: Principles for structuring, designing and displaying text , pp. 341-367
    • Hom, R.E.1
  • 25
    • 0011887976 scopus 로고
    • Results with structured writing using the Information Mapping Writing service standards
    • T.M. Duffy, & R. Waller Eds, Orlando, FL: Academic Press
    • Hom, R.E. (1985). Results with structured writing using the Information Mapping Writing service standards. In T.M. Duffy, & R. Waller (Eds.), Designing usable texts (pp. 179-211). Orlando, FL: Academic Press.
    • (1985) Designing usable texts , pp. 179-211
    • Hom, R.E.1
  • 28
    • 0019039493 scopus 로고
    • A theory of reading: From eye-fixations to comprehension
    • Just, M.A. & Carpenter, P.A. (1980). A theory of reading: From eye-fixations to comprehension. Psychological Review, 87, 329-354.
    • (1980) Psychological Review , vol.87 , pp. 329-354
    • Just, M.A.1    Carpenter, P.A.2
  • 29
    • 1642582559 scopus 로고
    • Modelling users and their use of technical manuals
    • T.M. Duffy & R. Waller Eds, Orlando, FL: Academic Press
    • Kern, R.P. (1985). Modelling users and their use of technical manuals. In T.M. Duffy & R. Waller (Eds.), Designing usable texts (pp. 341-371). Orlando, FL: Academic Press.
    • (1985) Designing usable texts , pp. 341-371
    • Kern, R.P.1
  • 30
    • 48549108448 scopus 로고
    • The role of a mental model in learning to operate a device
    • Kieras, D.E., & Bovair, S. (1984). The role of a mental model in learning to operate a device. Cognitive Science, 8, 255-273.
    • (1984) Cognitive Science , vol.8 , pp. 255-273
    • Kieras, D.E.1    Bovair, S.2
  • 31
    • 84910797416 scopus 로고
    • Can Cognitive Complexity Theory (CCT) produce an adequate measure of system usability?
    • Jones, D.M., & Winder, R. Eds
    • Knowles, C. (1988). Can Cognitive Complexity Theory (CCT) produce an adequate measure of system usability? In Jones, D.M., & Winder, R. (Eds.), Proceedings of the fourth conference of the British Computer Society, 291-307.
    • (1988) Proceedings of the fourth conference of the British Computer Society , pp. 291-307
    • Knowles, C.1
  • 34
    • 0026168750 scopus 로고
    • Critical review of experimental research on the usability of hard copy documentation
    • Mire!, B. (1991). Critical review of experimental research on the usability of hard copy documentation. IEEE transactions on professional communication, 34, 109-122.
    • (1991) IEEE transactions on professional communication , vol.34 , pp. 109-122
    • Mirel, B.1
  • 36
    • 0002485160 scopus 로고
    • Some observations on mental models
    • D. Gentner, & A.L. Stevens Eds, Hillsdale, NJ: LEA
    • Norman, D.A. (1983). Some observations on mental models. In D. Gentner, & A.L. Stevens (Eds.), Mental models. Hillsdale, NJ: LEA
    • (1983) Mental models
    • Norman, D.A.1
  • 38
    • 0009706596 scopus 로고
    • How people use computer documentation: Implications for book design
    • InS. Doheny-Farina Ed, Cambridge, MA: MIT Press
    • Ramey, J. (1988). How people use computer documentation: Implications for book design. InS. Doheny-Farina (Ed.), Effective documentation: What we have learnedfrom research (pp. 143-157). Cambridge, MA: MIT Press.
    • (1988) Effective documentation: What we have learnedfrom research , pp. 143-157
    • Ramey, J.1
  • 39
    • 0022606601 scopus 로고
    • The role of elaborations in learning a skill from instructional text
    • Reder, L.M., Charney, D.H., & Morgan, K.I. (1986). The role of elaborations in learning a skill from instructional text. Memory & Cognition, 14, 64-78.
    • (1986) Memory & Cognition , vol.14 , pp. 64-78
    • Reder, L.M.1    Charney, D.H.2    Morgan, K.I.3
  • 41
    • 0040422766 scopus 로고
    • How to t(r)ap users' mental models
    • Tauber, M.J., & Ackermann, D. Eds, Amsterdam: Elsevier
    • Sasse, M.A. (1991). How to t(r)ap users' mental models. In Tauber, M.J., & Ackermann, D. (Eds.), Mental models and human-computer interaction 2. Amsterdam: Elsevier.
    • (1991) Mental models and human-computer interaction , vol.2
    • Sasse, M.A.1
  • 43
    • 0009959912 scopus 로고
    • Testing design alternatives: a comparison of procedures
    • T.M. Duffy, & R. Waller Eds, Orlando, FL: Academic Press
    • Schumacher, G.M., & Waller, R. (1985). Testing design alternatives: a comparison of procedures. In T.M. Duffy, & R. Waller (Eds.), Designing usable texts (pp. 341-371). Orlando, FL: Academic Press.
    • (1985) Designing usable texts , pp. 341-371
    • Schumacher, G.M.1    Waller, R.2
  • 45
    • 84963164552 scopus 로고
    • Understanding written instructions: the role of an explanatory schema
    • Smith, E.E., & L. Goodman (1984). Understanding written instructions: the role of an explanatory schema. Cognition andInstruction, I, 359-396.
    • (1984) Cognition andInstruction , vol.1 , pp. 359-396
    • Smith, E.E.1    Goodman, L.2
  • 46
    • 4243987451 scopus 로고
    • The quality of access: Helping users find information in documentation
    • Steehouder, M., Jansen, C., van der Poort, & Verheijen, R. Eds, Amsterdam/Atlanta: Rodopi
    • Steehouder, M.F. (1994). The quality of access: Helping users find information in documentation. In Steehouder, M., Jansen, C., van der Poort, P., & Verheijen, R. (Eds.), The quality oftechnical documentation (pp. 131-144). Amsterdam/Atlanta: Rodopi.
    • (1994) The quality oftechnical documentation , pp. 131-144
    • Steehouder, M.F.1
  • 47
    • 0001903801 scopus 로고
    • Comprehending reading at work
    • M.A. Just, & A. Carpenter Eds, Hillsdale, NJ: Erlbaum
    • Sticht, T. (1977). Comprehending reading at work. In M.A. Just, & P.A. Carpenter (Eds.), Cognitive processes in comprehension (pp. 221-246). Hillsdale, NJ: Erlbaum.
    • (1977) Cognitive processes in comprehension , pp. 221-246
    • Sticht, T.1
  • 48
    • 1642613946 scopus 로고
    • Understanding readers and their uses of texts
    • T.M. DuffY, & R. Waller Eds, Orlando, FL: Academic Press
    • Sticht, T. (1985). Understanding readers and their uses of texts. In T.M. DuffY, & R. Waller (Eds.), Designing usable texts (pp. 315-339). Orlando, FL: Academic Press.
    • (1985) Designing usable texts , pp. 315-339
    • Sticht, T.1
  • 49
    • 6044240948 scopus 로고
    • Procedural and declarative information: a closer examination of the distinction
    • Steehouder, M., Jansen, C., van der Poort, & Verheijen, R. Eds, Amsterdam/Atlanta: Rodopi
    • Ummelen, N. (1994). Procedural and declarative information: a closer examination of the distinction. In Steehouder, M., Jansen, C., van der Poort, P., & Verheijen, R. (Eds.), The quality oftechnical documentation (pp. 115-131). Amsterdam/Atlanta: Rodopi.
    • (1994) The quality oftechnical documentation , pp. 115-131
    • Ummelen, N.1
  • 50
    • 21844485101 scopus 로고
    • Principles and heuristics for designing minimalist instruction
    • Van der Meij, H., & Carroll, J.M. (1995). Principles and heuristics for designing minimalist instruction. Technical Communication, 2, 243-262.
    • (1995) Technical Communication , vol.2 , pp. 243-262
    • Van der Meij, H.1    Carroll, J.M.2
  • 51
    • 0242428409 scopus 로고
    • Issues of text typology: Narrative- a basic type of text?
    • Virtanen, T. (1992). Issues of text typology: Narrative- a basic type of text? Text, 12, 293-310.
    • (1992) Text , vol.12 , pp. 293-310
    • Virtanen, T.1
  • 53
    • 0003248140 scopus 로고
    • Issues ofcontent and presentation in document design
    • M. Helander Ed, North-Holland: Elsevier Science
    • Wright, P. (1988). Issues ofcontent and presentation in document design. In M. Helander (Ed.), Handbook ofhuman-computer interaction (pp. 629-652). North-Holland: Elsevier Science.
    • (1988) Handbook ofhuman-computer interaction , pp. 629-652
    • Wright, P.1
  • 54
    • 0009062846 scopus 로고
    • The need for theories ofNOT reading: some psychological aspects of the human-computer interface
    • H. Bouma Ed, London: Academic Press
    • Wright, P. (1989). The need for theories ofNOT reading: some psychological aspects of the human-computer interface. In H. Bouma (Ed.), Working models ofhuman perception (pp. 319-340). London: Academic Press.
    • (1989) Working models ofhuman perception , pp. 319-340
    • Wright, P.1
  • 55
    • 0020111917 scopus 로고
    • Some factors determining when instructions will be read
    • Wright, P., Creighton, P., & Threlfall, S.M. (1982). Some factors determining when instructions will be read. Ergonomics, 25, 225-237.
    • (1982) Ergonomics , vol.25 , pp. 225-237
    • Wright, P.1    Creighton, P.2    Threlfall, S.M.3
  • 56
    • 0002837624 scopus 로고
    • An empirical comparison of two navigation systems for two hypertexts
    • R. McAleese, & C. Green Eds, Oxford: Intellect Limited
    • Wright, P., & Lickorish, A. (1990). An empirical comparison of two navigation systems for two hypertexts. In R. McAleese, & C. Green (Eds.), Hypertext: State ofthe art (pp. 84-93). Oxford: Intellect Limited.
    • (1990) Hypertext: State ofthe art , pp. 84-93
    • Wright, P.1    Lickorish, A.2
  • 57
    • 1642629352 scopus 로고
    • Following instructions: an exploratory trisection of imperatives
    • W.J.M. Levelt, & Flores d'Arcais Eds, New York: Wiley and Sons
    • Wright, P., & Wilcox, P. (1978). Following instructions: an exploratory trisection of imperatives. In W.J.M. Levelt, & Flores d'Arcais (Eds.), Studies in the perception of language (pp. 129-153). New York: Wiley and Sons.
    • (1978) Studies in the perception of language , pp. 129-153
    • Wright, P.1    Wilcox, P.2
  • 58
    • 0019596546 scopus 로고
    • The machine inside the machine: users' models ofpocket calculators
    • Young, R.M. (1981). The machine inside the machine: users' models ofpocket calculators. InternationalJournal ofMan-Machine Studies, 15, 51-85.
    • (1981) InternationalJournal ofMan-Machine Studies , vol.15 , pp. 51-85
    • Young, R.M.1
  • 59
    • 0002043113 scopus 로고
    • Surrogates and mappings: two kinds of conceptual models for interactive devices
    • D. Gentner, & A.L. Stevens Eds, Hillsdale, NJ: LEA
    • Young, R.M. (1983). Surrogates and mappings: two kinds of conceptual models for interactive devices. In D. Gentner, & A.L. Stevens (Eds.), Mental models. Hillsdale, NJ: LEA
    • (1983) Mental models
    • Young, R.M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.