Small talk in service dialogues: The conversational aspects of transactional telephone talk

Small Talk

Volumn , Issue , 2014, Pages 288-311

  Cheepen, Christine ^a  

^a BRITISH TELECOM   (United Kingdom)

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[No Author keywords available]

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EID: 85135427333     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315838328-16     Document Type: Chapter

References (20)

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