“Just Speak Naturally”: Designing for Naturalness in Automated Spoken Dialogues

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 1998, Pages 243-244

  Williams, David ^a   Cheepen, Christine ^b  

^a Syntellect Inc   (United Kingdom)

^b UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

naturalness; Spoken dialogues; usability

Indexed keywords

HUMAN LIKE; HUMAN-MACHINE; NATURALNESS; SPOKEN DIALOGUE; TELEBANKING; TELEPHONE BANKING; TRANSACTION TIME; USABILITY;

EID: 84947777933     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/286498.286728     Document Type: Conference Paper

References (2)

1. Bevan, N., McLeod, M. (1992) Usability Assessment and Measurement. In Management and Assessment of Software Quality, 167-191.
2. Williams, D.M.L., Cheepen, C., (1997) Designing for Naturalness in Automated Speech-based Dialogues: ANyou gotta do is act naturally. In preparation.