-
1
-
-
33750579556
-
The easy access program: A way to reduce patient no-show rate, decrease add-ons to primary care schedules, and improve patient satisfaction
-
Tuso, P.J.; Murtishaw, K.; Tadros, W. The easy access program: A way to reduce patient no-show rate, decrease add-ons to primary care schedules, and improve patient satisfaction. Perm. J. 1999, 3, 68–71.
-
(1999)
Perm. J
, vol.3
, pp. 68-71
-
-
Tuso, P.J.1
Murtishaw, K.2
Tadros, W.3
-
2
-
-
79952112134
-
Reduction of missed appointments at an urban primary care clinic: A randomised controlled study
-
[CrossRef]
-
Perron, N.J.; Dao, M.D.; Kossovsky, M.P.; Miserez, V.; Chuard, C.; Calmy, A.; Gaspoz, J.M. Reduction of missed appointments at an urban primary care clinic: A randomised controlled study. BMC Fam. Pract. 2010, 11. [CrossRef]
-
(2010)
BMC Fam. Pract
, vol.11
-
-
Perron, N.J.1
Dao, M.D.2
Kossovsky, M.P.3
Miserez, V.4
Chuard, C.5
Calmy, A.6
Gaspoz, J.M.7
-
3
-
-
66249096237
-
-
Centre for Health Management, Imperial College: London, UK
-
Atun, A.R.; Sittampalam, S.R.; Mohan, A. Uses and Benefits of SMS in Healthcare Delivery; Centre for Health Management, Imperial College: London, UK, 2005; Volume 21.
-
(2005)
Uses and Benefits of SMS in Healthcare Delivery
, vol.21
-
-
Atun, A.R.1
Sittampalam, S.R.2
Mohan, A.3
-
4
-
-
84955057172
-
No-show modeling for adult ambulatory clinics
-
Denton, B.T., Ed.; Springer: New York, NY, USA
-
Turkcan, A.; Nuti, L.; DeLaurentis, P.C.; Tian, Z.; Daggy, J.; Zhang, L.; Lawley, M.; Sands, L. No-show modeling for adult ambulatory clinics. In Handbook of Healthcare Operations Management; Denton, B.T., Ed.; Springer: New York, NY, USA, 2013; Volume 184, pp. 251–288.
-
(2013)
Handbook of Healthcare Operations Management
, vol.184
, pp. 251-288
-
-
Turkcan, A.1
Nuti, L.2
DeLaurentis, P.C.3
Tian, Z.4
Daggy, J.5
Zhang, L.6
Lawley, M.7
Sands, L.8
-
5
-
-
84948004948
-
A multivariate approach to the prediction of no-show behavior in a primary care center
-
[CrossRef] [PubMed]
-
Goldman, L.; Freidin, R.; Cook, E.F.; Eigner, J.; Grich, P. A multivariate approach to the prediction of no-show behavior in a primary care center. Arch. Intern. Med. 1982, 142, 563–567. [CrossRef] [PubMed]
-
(1982)
Arch. Intern. Med
, vol.142
, pp. 563-567
-
-
Goldman, L.1
Freidin, R.2
Cook, E.F.3
Eigner, J.4
Grich, P.5
-
6
-
-
0032845426
-
Failure to keep clinic appointments: Implications for residency education and productivity
-
[PubMed]
-
Hixon, A.L.; Chapman, R.W.; Nuovo, J. Failure to keep clinic appointments: Implications for residency education and productivity. Fam. Med. 1999, 31, 627–630. [PubMed]
-
(1999)
Fam. Med
, vol.31
, pp. 627-630
-
-
Hixon, A.L.1
Chapman, R.W.2
Nuovo, J.3
-
7
-
-
10444284930
-
Why we don’t come: Patient perceptions of no-shows
-
[CrossRef] [PubMed]
-
Lacy, N.L.; Paulman, A.; Reute, M.D.; Lovejoy, B. Why we don’t come: Patient perceptions of no-shows. Ann. Fam. Med. 2004, 2, 541–545. [CrossRef] [PubMed]
-
(2004)
Ann. Fam. Med
, vol.2
, pp. 541-545
-
-
Lacy, N.L.1
Paulman, A.2
Reute, M.D.3
Lovejoy, B.4
-
8
-
-
0034973339
-
Time and money: Effects of no-shows at a family practice residency clinic
-
[PubMed]
-
Moore, C.G.; Wilson-Witherspoon, P.; Probst, J.C. Time and money: Effects of no-shows at a family practice residency clinic. Fam. Med. 2001, 33, 522–527. [PubMed]
-
(2001)
Fam. Med
, vol.33
, pp. 522-527
-
-
Moore, C.G.1
Wilson-Witherspoon, P.2
Probst, J.C.3
-
9
-
-
48249130526
-
Appointment scheduling in health care: Challenges and opportunities
-
[CrossRef]
-
Gupta, D.; Denton, B. Appointment scheduling in health care: Challenges and opportunities. IIE Trans. 2008, 40, 800–819. [CrossRef]
-
(2008)
IIE Trans
, vol.40
, pp. 800-819
-
-
Gupta, D.1
Denton, B.2
-
10
-
-
34248993266
-
Effects of clinical characteristics on successful open access scheduling
-
[CrossRef] [PubMed]
-
Kopach, R.; DeLaurentis, P.C.; Lawley, M.; Muthuraman, K.; Ozen, L.; Rardin, R.; Wan, H.; Intrevado, P.; Qu, X.; Willis, D. Effects of clinical characteristics on successful open access scheduling. Health Care Manag. Sci. 2007, 10, 111–124. [CrossRef] [PubMed]
-
(2007)
Health Care Manag. Sci
, vol.10
, pp. 111-124
-
-
Kopach, R.1
DeLaurentis, P.C.2
Lawley, M.3
Muthuraman, K.4
Ozen, L.5
Rardin, R.6
Wan, H.7
Intrevado, P.8
Qu, X.9
Willis, D.10
-
11
-
-
78651345763
-
Using no-show modeling to improve clinic performance
-
[CrossRef] [PubMed]
-
Daggy, J.; Lawley, M.; Willis, D.; Thayer, D.; Suelzer, C.; DeLaurentis, P.C.; Turkcan, A.; Chakraborty, S.; Sands, L. Using no-show modeling to improve clinic performance. Health Inform. J. 2010, 16, 246–259. [CrossRef] [PubMed]
-
(2010)
Health Inform. J
, vol.16
, pp. 246-259
-
-
Daggy, J.1
Lawley, M.2
Willis, D.3
Thayer, D.4
Suelzer, C.5
DeLaurentis, P.C.6
Turkcan, A.7
Chakraborty, S.8
Sands, L.9
-
12
-
-
84878369290
-
Missed appointments in resident continuity clinic: Patient characteristics and health care outcomes
-
[CrossRef] [PubMed]
-
Nguyen, D.L.; DeJesus, R.S.; Wieland, M.L. Missed appointments in resident continuity clinic: Patient characteristics and health care outcomes. J. Grad. Med. Educ. 2011, 3, 350–355. [CrossRef] [PubMed]
-
(2011)
J. Grad. Med. Educ
, vol.3
, pp. 350-355
-
-
Nguyen, D.L.1
DeJesus, R.S.2
Wieland, M.L.3
-
13
-
-
37049019279
-
Reduction and management of no-shows by family medicine residency practice exemplars
-
[CrossRef] [PubMed]
-
Johnson, B.J.; Mold, J.W.; Pontius, J.M. Reduction and management of no-shows by family medicine residency practice exemplars. Ann. Fam. Med. 2007, 5, 534–539. [CrossRef] [PubMed]
-
(2007)
Ann. Fam. Med
, vol.5
, pp. 534-539
-
-
Johnson, B.J.1
Mold, J.W.2
Pontius, J.M.3
-
14
-
-
77956883763
-
A systematic review of the relationship of diabetes mellitus, depression, and missed appointments in a low-income uninsured population
-
[CrossRef] [PubMed]
-
Bowser, D.M.; Utz, S.; Glick, D.; Harmon, R. A systematic review of the relationship of diabetes mellitus, depression, and missed appointments in a low-income uninsured population. Arch. Psychiatr. Nurs. 2010, 24, 317–329. [CrossRef] [PubMed]
-
(2010)
Arch. Psychiatr. Nurs
, vol.24
, pp. 317-329
-
-
Bowser, D.M.1
Utz, S.2
Glick, D.3
Harmon, R.4
-
15
-
-
84865732480
-
No-shows to primary care appointments: Subsequent acute care utilization among diabetic patients
-
[CrossRef] [PubMed]
-
Nuti, L.A.; Lawley, M.; Turkcan, A.; Tian, Z.; Zhang, L.; Chang, K.; Willis, D.R.; Sands, L.P. No-shows to primary care appointments: Subsequent acute care utilization among diabetic patients. BMC Health Serv. Res. 2012, 12. [CrossRef] [PubMed]
-
(2012)
BMC Health Serv. Res
, vol.12
-
-
Nuti, L.A.1
Lawley, M.2
Turkcan, A.3
Tian, Z.4
Zhang, L.5
Chang, K.6
Willis, D.R.7
Sands, L.P.8
-
16
-
-
51649126634
-
Appointment adherence and disparities in outcomes among patients with diabetes
-
[CrossRef] [PubMed]
-
Schectman, J.M.; Schorling, J.; Voss, J.D. Appointment adherence and disparities in outcomes among patients with diabetes. J. Gen. Intern. Med. 2008, 23, 1685–1687. [CrossRef] [PubMed]
-
(2008)
J. Gen. Intern. Med
, vol.23
, pp. 1685-1687
-
-
Schectman, J.M.1
Schorling, J.2
Voss, J.D.3
-
17
-
-
84906088364
-
-
United States Department of Veterans Affairs. Report Number 08-00879-36; U.S. Department of Veterans Affairs Office of Inspector General: Washington, DC, USA
-
United States Department of Veterans Affairs. Audit of Veterans Health Administration's Efforts to Reduce Unused Outpatient Appointments; Report Number 08-00879-36; U.S. Department of Veterans Affairs Office of Inspector General: Washington, DC, USA, 2008.
-
(2008)
Audit of Veterans Health Administration's Efforts to Reduce Unused Outpatient Appointments
-
-
-
18
-
-
85115159780
-
-
United States Department of Veterans Affairs. Department of Veterans Affairs: Washington, DC, USA, (accessed on 6 July 2015)
-
United States Department of Veterans Affairs. Focusing on the Nation’s Priorities; Department of Veterans Affairs: Washington, DC, USA, 2007. Available online: http://www.gpoaccess.gov/usbudget/fy07/pdf/budget/veterans.pdf (accessed on 6 July 2015).
-
(2007)
Focusing on the Nation’s Priorities
-
-
-
19
-
-
70149098761
-
Electronic Medical Records at a crossroads: Impetus for change or missed opportunity?
-
[CrossRef] [PubMed]
-
D’Avolio, L.W. Electronic Medical Records at a crossroads: Impetus for change or missed opportunity? JAMA 2009, 302, 1109–1111. [CrossRef] [PubMed]
-
(2009)
JAMA
, vol.302
, pp. 1109-1111
-
-
D’Avolio, L.W.1
-
20
-
-
84876242318
-
Text-messaging versus telephone reminders to reduce missed appointments in an academic primary care clinic: A randomized controlled trial
-
[CrossRef]
-
Perron, N.J.; Dao, M.D.; Righini, N.C.; Humair, J.P.; Broers, B.; Narring, F.; Haller, D.M.; Gaspoz, J.M. Text-messaging versus telephone reminders to reduce missed appointments in an academic primary care clinic: A randomized controlled trial. BMC Health Serv. Res. 2013, 13. [CrossRef]
-
(2013)
BMC Health Serv. Res
, vol.13
-
-
Perron, N.J.1
Dao, M.D.2
Righini, N.C.3
Humair, J.P.4
Broers, B.5
Narring, F.6
Haller, D.M.7
Gaspoz, J.M.8
-
21
-
-
77952998651
-
The effectiveness of outpatient appointment reminder systems in reducing no-show rates
-
[CrossRef] [PubMed]
-
Parikh, A.; Gupta, K.; Wilson, A.C.; Fields, K.; Cosgrove, N.M.; Kostis, J.B. The effectiveness of outpatient appointment reminder systems in reducing no-show rates. Am. J. Med. 2010, 123, 542–548. [CrossRef] [PubMed]
-
(2010)
Am. J. Med
, vol.123
, pp. 542-548
-
-
Parikh, A.1
Gupta, K.2
Wilson, A.C.3
Fields, K.4
Cosgrove, N.M.5
Kostis, J.B.6
-
23
-
-
77952166457
-
Dynamic scheduling of outpatient appointments under patient no-shows and cancellations
-
[CrossRef]
-
Liu, N.; Ziya, S.; Kulkarni, V.G. Dynamic scheduling of outpatient appointments under patient no-shows and cancellations. Manuf. Serv. Oper. Manag. 2010, 12, 347–364. [CrossRef]
-
(2010)
Manuf. Serv. Oper. Manag
, vol.12
, pp. 347-364
-
-
Liu, N.1
Ziya, S.2
Kulkarni, V.G.3
-
24
-
-
84868216423
-
Appointment scheduling under patient no-shows and service interruptions
-
[CrossRef]
-
Luo, J.; Kulkarni, V.G.; Ziya, S. Appointment scheduling under patient no-shows and service interruptions. Manuf. Serv. Oper. Manag. 2012, 14, 670–684. [CrossRef]
-
(2012)
Manuf. Serv. Oper. Manag
, vol.14
, pp. 670-684
-
-
Luo, J.1
Kulkarni, V.G.2
Ziya, S.3
-
25
-
-
0037396848
-
Non-attendance in general practice: A systematic review and its implications for access to primary health care
-
[CrossRef] [PubMed]
-
George, A.; Rubin, G. Non-attendance in general practice: A systematic review and its implications for access to primary health care. Fam Pract. 2003, 20, 178–184. [CrossRef] [PubMed]
-
(2003)
Fam Pract
, vol.20
, pp. 178-184
-
-
George, A.1
Rubin, G.2
-
26
-
-
84906951586
-
Outpatient appointment scheduling given individual day-dependent no-show predictions
-
[CrossRef]
-
Samorani, M.; LaGanga, L. Outpatient appointment scheduling given individual day-dependent no-show predictions. Eur. J. Oper. Res. 2015, 240, 245–257. [CrossRef]
-
(2015)
Eur. J. Oper. Res
, vol.240
, pp. 245-257
-
-
Samorani, M.1
LaGanga, L.2
-
28
-
-
38549172330
-
Why don’t patients attend their appointments? Maintaining engagement with psychiatric services
-
[CrossRef]
-
Mitchell, A.J.; Selems, T. Why don’t patients attend their appointments? Maintaining engagement with psychiatric services. Adv. Psychiatr. Treat. 2007, 13, 423–434. [CrossRef]
-
(2007)
Adv. Psychiatr. Treat
, vol.13
, pp. 423-434
-
-
Mitchell, A.J.1
Selems, T.2
-
29
-
-
84894886790
-
-
United States Department of Veterans Affairs. U.S. Department of Veterans Affairs, Health Services Research and Development Service, Evidence-Based Synthesis Program: Washington, DC, USA
-
United States Department of Veterans Affairs. Interventions to Improve Veteran’s Access to Care: A Systematic Review of the Literature; U.S. Department of Veterans Affairs, Health Services Research and Development Service, Evidence-Based Synthesis Program: Washington, DC, USA, 2011.
-
(2011)
Interventions to Improve Veteran’s Access to Care: A Systematic Review of the Literature
-
-
-
30
-
-
0029892519
-
Does increased access to primary care reduce hospital readmissions? Veterans Affairs Cooperative Study Group on Primary Care and Hospital Readmission
-
[CrossRef] [PubMed]
-
Weinberger, M.; Oddone, E.Z.; Henderson, W.G. Does increased access to primary care reduce hospital readmissions? Veterans Affairs Cooperative Study Group on Primary Care and Hospital Readmission. N. Engl. J. Med. 1996, 334, 1441–1447. [CrossRef] [PubMed]
-
(1996)
N. Engl. J. Med
, vol.334
, pp. 1441-1447
-
-
Weinberger, M.1
Oddone, E.Z.2
Henderson, W.G.3
-
31
-
-
84866660103
-
Retention in Care Study Group. A low-effort, clinic-wide intervention improves attendance for HIV primary care
-
[CrossRef] [PubMed]
-
Gardner, L.I.; Marks, G.; Craw, J.A.; Wilson, T.E.; Drainoni, M.L.; Moore, R.D.; Mugavero, M.J.; Rodriguez, A.E.; Bradley-Springer, L.A.; Holman, S.; et al. Retention in Care Study Group. A low-effort, clinic-wide intervention improves attendance for HIV primary care. Clin. Infect. Dis. 2012, 55, 1124–1134. [CrossRef] [PubMed]
-
(2012)
Clin. Infect. Dis
, vol.55
, pp. 1124-1134
-
-
Gardner, L.I.1
Marks, G.2
Craw, J.A.3
Wilson, T.E.4
Drainoni, M.L.5
Moore, R.D.6
Mugavero, M.J.7
Rodriguez, A.E.8
Bradley-Springer, L.A.9
Holman, S.10
-
32
-
-
46249114929
-
Tailoring an intervention to the context and system redesign related to the intervention: A case study of implementing shared medical appointments for diabetes
-
[CrossRef] [PubMed]
-
Kirsh, S.R.; Lawrence, R.H.; Aron, D.C. Tailoring an intervention to the context and system redesign related to the intervention: A case study of implementing shared medical appointments for diabetes. Implement. Sci. 2008, 3. [CrossRef] [PubMed]
-
(2008)
Implement. Sci
, vol.3
-
-
Kirsh, S.R.1
Lawrence, R.H.2
Aron, D.C.3
-
33
-
-
60749118340
-
A simulation study of interventions to reduce appointment lead-time and patient no-show rate
-
Miami, FL, USA, 7–10 December
-
Giachetti, R.E. A simulation study of interventions to reduce appointment lead-time and patient no-show rate. In Proceedings of the 2008 Winter Simulation Conference, Miami, FL, USA, 7–10 December 2008.
-
(2008)
Proceedings of the 2008 Winter Simulation Conference
-
-
Giachetti, R.E.1
-
34
-
-
79961228232
-
Predicting patient patterns in veterans administration emergency departments
-
[PubMed]
-
Kessler, C.S.; Bhandarkar, S.; Casey, P.; Tenner, A. Predicting patient patterns in veterans administration emergency departments. West. J. Emerg. Med. 2011, 12, 204–207. [PubMed]
-
(2011)
West. J. Emerg. Med
, vol.12
, pp. 204-207
-
-
Kessler, C.S.1
Bhandarkar, S.2
Casey, P.3
Tenner, A.4
-
35
-
-
0029007982
-
Predicting appointment breaking
-
[PubMed]
-
Bean, A.G.; Talaga, J. Predicting appointment breaking. J. Health Care Mark. 1995, 15, 29–34. [PubMed]
-
(1995)
J. Health Care Mark
, vol.15
, pp. 29-34
-
-
Bean, A.G.1
Talaga, J.2
-
36
-
-
85115127682
-
-
United States Department of Veterans Affairs. Washington, DC, USA, (accessed on 6 July 2015)
-
United States Department of Veterans Affairs. VetPOP 2011; Office of Policy and Planning: Washington, DC, USA, 2011. Available online: http://www.va.gov/VETDATA/Veteran_Population.asp (accessed on 6 July 2015).
-
(2011)
VetPOP 2011; Office of Policy and Planning
-
-
-
37
-
-
57149108691
-
Barriers to obtaining diagnostic testing for coronary artery cisease among veterans
-
[CrossRef] [PubMed]
-
Siminoff, L.A.; Hausmann, L.R.M.; Ibrahim, S. Barriers to obtaining diagnostic testing for coronary artery cisease among veterans. Am. J. Public Health. 2008, 98, 2207–2213. [CrossRef] [PubMed]
-
(2008)
Am. J. Public Health
, vol.98
, pp. 2207-2213
-
-
Siminoff, L.A.1
Hausmann, L.R.M.2
Ibrahim, S.3
|